Susan K. Shonts
Bettendorf,IA
Summary
Dedicated administrative and education professional with a strong foundation in school operations and over 10 years of experience in administrative support and customer service. Demonstrates exceptional organizational skills and a commitment to fostering positive relationships with students, families, and staff in a welcoming and efficient environment.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Bettendorf Community School District
Bettendorf
08.2025 - Current
- Taught various subjects to K-12 students, fostering engagement through student-centered approach that improved student learning outcomes.
- Adapted to diverse classroom environments, employing communication and interpersonal skills to meet student needs and cultivate positive learning atmosphere.
- Demonstrated a collaborative mindset and ability to work as part of a team. Effectively used time management and multitasking skills.
Secretary
Rock Island Milan School District 41
Rock Island, IL
04.2024 - 01.2025
- Created a welcoming and inclusive environment by serving as the primary point of contact for students, families, staff, and visitors. Delivered friendly, professional service.
- Handled high volume of calls, assisting callers with inquiries and requests to facilitate effective communication.
- Maintained accurate student records and documentation, processing daily attendance and truancy for over 400 students to ensure compliance with district policies and state laws.
- Coordinated student records and registration procedures for incoming and transferring students, including progress reports and report card processing, while ensuring confidentiality.
- Ensured attention to detail in all assigned tasks, consistently delivering high-quality results.
- Conducted security checks for visitors at front entrance to ensure safety protocols were followed, direct visitors to destination.
- Monitored staff attendance and assigned substitute positions, compiling documents and attendance rosters.
- Supervised and trained student workers during each period, providing guidance and support for their learning experiences.
- Used of Microsoft Excel, Word, Access, PowerPoint along with Google Workspace to prepare a variety of reports, spreadsheets, and correspondence. Proficient in Skyward, Frontline Education, and other computer systems.
Customer Service/ Administrative Assistant
Mike And Rods Auto Sales
Muscatine, IA
09.2015 - 04.2024
- Served as first point of contact for customers, vendors, and employees, creating welcoming environment and delivering exceptional customer service.
- Managed multi-line phone system, answering inquiries, directing calls, relaying messages, and resolving questions with promptness and courtesy.
- Cultivated positive relationships with diverse individuals through professional and respectful communication.
- Utilized Microsoft Office Suite and specialized software to prepare spreadsheets, correspondence, reports, and promotional materials.
- Researched Iowa tax regulations and identified eligible tax credits, resulting in more than $40,000 in savings for the company.
Administrative Assistant
Army Corp Of Engineers
Rock Island, IL
09.2020 - 07.2022
- Provided administrative support to Branch Chief, Assistant Chief, and employees.
- Utilized Microsoft 365 tools (Word, Excel, PowerPoint, Publisher, Access, Outlook, Teams) to support projects and manage daily workload effectively.
- Prepared, composed, and distributed Federal Government communications including correspondence, email, meeting minutes, memorandums, and reports with accuracy; created spreadsheets, pivot charts, databases, and branch newsletter.
- Coordinated travel arrangements, processed travel orders and vouchers, and streamlined travel report preparation by revising operating procedures for improved efficiency.
- Executed bi-weekly payroll processing, ensuring accurate and timely employee compensation. to ensure accurate records.
- Maintained accurate and detailed recordeds and filing systems, verified accuracy of information, researched discrepancies, and record information.
- Managed incoming phone calls and visitors to facilitate effective communication and support..
- Achieved two promotions based on consistent high performance and contributions to team success.
Education
Associate of Applied Science - Administrative and Office Support
Scott Community College
Davenport, IA12-2021
Skills
- Microsoft Office 365, Excel, Word, PowerPoint, Access, Teams, Publisher
- Adobe Illustrator, Google Workspace
- Office technology
- Database management
- Data entry - 60 wpm
- Effective communication
- Front office operations
- Records administration
- Multiline phone management
- Confidential information management
- Workflow optimization
- Analytical problem-solving
- Student engagement
Timeline
Substitute Teacher
Bettendorf Community School District
08.2025 - Current
Secretary
Rock Island Milan School District 41
04.2024 - 01.2025
Administrative Assistant
Army Corp Of Engineers
09.2020 - 07.2022
Customer Service/ Administrative Assistant
Mike And Rods Auto Sales
09.2015 - 04.2024
Associate of Applied Science - Administrative and Office Support
Scott Community College