Susan Lado
171 Eleu Place Kihei,HI
Summary
Dynamic Client Advisor with a proven track record at Gucci America, excelling in client retention strategies and consultative selling. Expert in building lasting relationships and enhancing customer loyalty through personalized service. Achieved consistent sales targets while fostering a collaborative team environment, leveraging strong communication and cross-selling techniques to drive revenue growth.
Overview
22
22
years of professional experience
Work History
Client Advisor
Gucci America
06.2018 - Current
- Provided exceptional client service through personalized styling and product recommendations.
- Developed strong client relationships, enhancing customer loyalty and repeat business.
- Addressed client inquiries and concerns promptly, ensuring satisfaction with products and services.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Meet the monthly and annual goal
Sales Associate
Louis Vuitton
05.2008 - 05.2018
- Assisted customers with product selection and provided personalized service to enhance shopping experience.
- Maintained visual merchandising standards to reflect brand aesthetics and drive customer engagement.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educate the clients about the brand
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Sale Manager
Maui Divers Jewelry
08.2003 - 05.2018
- Developed sales strategies to enhance customer engagement and drive revenue growth.
- Trained and mentored team members to improve product knowledge and sales techniques.
- Analyzed market trends to identify opportunities for expanding product lines.
- Collaborated with marketing teams to create promotional campaigns targeting key demographics.
- Led regular sales meetings to review targets, share best practices, and motivate staff performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
BSBA Major Banking And Finance
University of The East
Manila, PhilippinesSkills
Client interaction
Languages
Tagalog/ Ilocano
Native or Bilingual
Timeline
Client Advisor
Gucci America
06.2018 - Current
Sales Associate
Louis Vuitton
05.2008 - 05.2018
Sale Manager
Maui Divers Jewelry
08.2003 - 05.2018
BSBA Major Banking And Finance
University of The East