Susan Lambdin
Louisville,KY
Summary
Professional in patient care coordination with comprehensive experience in healthcare settings. Strong focus on team collaboration and achieving results, ensuring smooth operations and high-quality patient outcomes. Skilled in patient communication, problem-solving, and adapting to changing needs. Known for dependability and supporting team success.
Overview
6
6
years of professional experience
Work History
Lead Patient Care Coordinator
Louisville Family Audiology
Louisville, KY
04.2022 - Current
- Coordinated patient appointments and managed schedules to enhance workflow.
- Assisted patients with insurance verification and billing inquiries for improved clarity.
- Supported healthcare team in maintaining accurate patient records using electronic health record systems.
- Communicated effectively with patients, addressing concerns promptly to ensure satisfaction.
- Educated patients on treatment plans and follow-up care for increased understanding.
- . Fostered a culture of teamwork, accountability, and continuous learning among the Patient Care Coordination team.
- Decreased patient wait times through effective resource allocation and appointment management.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
Activities Assistant/ Interim Coordinator
Home of the Innocents
Louisville, KY
08.2020 - 03.2022
- Coordinated daily activities and events for residents, enhancing engagement and participation.
- Developed and implemented creative programming tailored to diverse resident interests and needs.
- Assisted in training new staff on activity planning and resident interaction protocols.
- Evaluated resident feedback to refine program offerings, ensuring alignment with preferences.
- Collaborated with multidisciplinary teams to integrate health and wellness initiatives into activities.
- Maintained accurate records of attendance and activity outcomes, contributing to reporting efforts.
- Facilitated communication between residents and families regarding upcoming events and activities.
Education
Associate of Arts -
Coastal Carolina Community College
Jacksonville, NCAssociate of Arts -
Jefferson Community And Technical College
Louisville, KYSkills
- HIPAA compliance
- Effective time management
- Scheduling coordination
- Strong leadership
- Customer service
- Multitasking
Timeline
Lead Patient Care Coordinator
Louisville Family Audiology
04.2022 - Current
Activities Assistant/ Interim Coordinator
Home of the Innocents
08.2020 - 03.2022
Associate of Arts -
Jefferson Community And Technical College
Associate of Arts -
Coastal Carolina Community College