Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic
Susan Leal Zambrano

Susan Leal Zambrano

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Store Operations Manager

Half Moon Empanadas
Miami Beach , FL
08.2022 - 04.2024
  • Created, monitored and adjusted schedules for store personnel.
  • Analyzed sales data to develop targeted strategies for increasing revenue.
  • Ensured compliance with all safety regulations and policies in the workplace.
  • Implemented new processes and procedures to improve efficiency within the store.
  • Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
  • Provided leadership, guidance and support to team members in order to maximize performance levels.
  • Resolved customer complaints through effective communication techniques.
  • Assisted customers with product selection by providing knowledgeable advice on available products and services.
  • Monitored performance metrics such as sales volume, profitability and customer service ratings.
  • Collaborated with other departments within the organization to ensure smooth business operations.
  • Supervised loss prevention efforts in order to minimize shrinkage due to theft or fraud.
  • Recruited, trained and evaluated new staff members according to company guidelines.
  • Motivated team members through positive reinforcement tactics in order to achieve desired results.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Established store tactics and strategies to achieve operational performance and sales goals
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Education

Bachelor of Science -

Americo Vespucio
Caracas, VE

Some College (No Degree) - English 1st & 2nd Level

Miami Dade College
Miami, FL

Skills

  • Stock control
  • Employee Scheduling
  • Budgeting and cost control
  • Sales Analysis
  • Operations
  • Team Building and Leadership
  • Problem-Solving
  • Order Management
  • Outstanding communication skills
  • Multitasking and Organization
  • Customer Service
  • Work Planning and Prioritization
  • Shift checklists
  • Opening and closing procedures
  • Store Opening and Closing
  • Employee supervision and motivation
  • Friendly and Positive
  • Staff Supervision
  • Store opening and closing procedures
  • Operations Management
  • Store Merchandising
  • Payroll Management
  • Employee Training
  • Shift Scheduling
  • Retail Inventory Management
  • Customer Service Management
  • Inventory Control
  • Store maintenance
  • Recruitment and hiring

Languages

Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited

Certification

  • SERVSAFE CERTIFICATION / ServSafe Food Protection Manager Certification Examination

Certificate Number: 22847377

Exam form number: 10784

Date of Examination: 11/03/2022 // Exp: 11/03/2027

References

References available upon request.

Timeline

Store Operations Manager

Half Moon Empanadas
08.2022 - 04.2024

Bachelor of Science -

Americo Vespucio

Some College (No Degree) - English 1st & 2nd Level

Miami Dade College
  • SERVSAFE CERTIFICATION / ServSafe Food Protection Manager Certification Examination

Certificate Number: 22847377

Exam form number: 10784

Date of Examination: 11/03/2022 // Exp: 11/03/2027

Susan Leal Zambrano