Susan Leal Zambrano
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Store Operations Manager
Half Moon Empanadas
Miami Beach, FL
08.2022 - 04.2024
- Created, monitored and adjusted schedules for store personnel.
- Analyzed sales data to develop targeted strategies for increasing revenue.
- Ensured compliance with all safety regulations and policies in the workplace.
- Implemented new processes and procedures to improve efficiency within the store.
- Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
- Provided leadership, guidance and support to team members in order to maximize performance levels.
- Resolved customer complaints through effective communication techniques.
- Assisted customers with product selection by providing knowledgeable advice on available products and services.
- Monitored performance metrics such as sales volume, profitability and customer service ratings.
- Collaborated with other departments within the organization to ensure smooth business operations.
- Supervised loss prevention efforts in order to minimize shrinkage due to theft or fraud.
- Recruited, trained and evaluated new staff members according to company guidelines.
- Motivated team members through positive reinforcement tactics in order to achieve desired results.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Established store tactics and strategies to achieve operational performance and sales goals
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Bachelor of Science -
Americo Vespucio
Caracas, VESome College (No Degree) - English 1st & 2nd Level
Miami Dade College
Miami, FLSkills
- Stock control
- Employee Scheduling
- Budgeting and cost control
- Sales Analysis
- Operations
- Team Building and Leadership
- Problem-Solving
- Order Management
- Outstanding communication skills
- Multitasking and Organization
- Customer Service
- Work Planning and Prioritization
- Shift checklists
- Opening and closing procedures
- Store Opening and Closing
- Employee supervision and motivation
- Friendly and Positive
- Staff Supervision
- Store opening and closing procedures
- Operations Management
- Store Merchandising
- Payroll Management
- Employee Training
- Shift Scheduling
- Retail Inventory Management
- Customer Service Management
- Inventory Control
- Store maintenance
- Recruitment and hiring
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Certification
- SERVSAFE CERTIFICATION / ServSafe Food Protection Manager Certification Examination
Certificate Number: 22847377
Exam form number: 10784
Date of Examination: 11/03/2022 // Exp: 11/03/2027
References
References available upon request.
Timeline
Store Operations Manager
Half Moon Empanadas
08.2022 - 04.2024
Bachelor of Science -
Americo Vespucio
Some College (No Degree) - English 1st & 2nd Level
Miami Dade College
- SERVSAFE CERTIFICATION / ServSafe Food Protection Manager Certification Examination
Certificate Number: 22847377
Exam form number: 10784
Date of Examination: 11/03/2022 // Exp: 11/03/2027
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