Susan Lim
Kyle
Summary
Results-driven manager with expertise in team leadership and project management. Achieved significant improvements in operational efficiency and service delivery through strategic initiatives and cross-functional collaboration.
Accomplished manager focused on driving operational efficiency and fostering cross-functional teamwork. Known for effective decision-making and continuous improvement efforts that enhance service delivery and employee performance.
Overview
16
16
years of professional experience
Work History
Manager Authorization
Centene
St Louis, MO
11.2017 - 06.2026
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Developed and implemented strategic initiatives that improved patient outcomes across multiple programs.
- Analyzed performance metrics to identify trends and drive continuous improvement efforts.
- Collaborated with stakeholders to streamline processes, reducing administrative burden on staff.
- Facilitated training programs that improved staff performance and engagement in service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Supervisor for Referral Specialist
Centene
St Louis, MO
11.2010 - 11.2017
- Oversaw daily operations, ensuring compliance with organizational policies and procedures.
- Led team training initiatives to enhance employee skills and improve service delivery.
- Streamlined workflow processes, resulting in increased operational efficiency across departments.
- Mentored staff members, fostering professional growth and encouraging high performance standards.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Team Leader of Referral Specialist
Centene
St Louis, MO
06.2010 - 11.2010
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Led team in coordinating day-to-day operations to ensure service delivery standards were met.
Education
Associate of Science - Billing And Coding
Everest Institute
Austin, TX05.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Goal setting
- Documentation and reporting
- Relationship building
- Project management
- Cross-functional teamwork
- Shift scheduling
- Staff development
- Performance management
- Workforce management
Timeline
Manager Authorization
Centene
11.2017 - 06.2026
Supervisor for Referral Specialist
Centene
11.2010 - 11.2017
Team Leader of Referral Specialist
Centene
06.2010 - 11.2010
Associate of Science - Billing And Coding
Everest Institute