Susan Lockwood
Des Moines,IA
Summary
I would like to acquire the Accounting Clerk position to continue using my detail oriented skills, communication skills, and adaptable personality working with others.
Overview
11
11
years of professional experience
Work History
ITR Remittance Specialist
DLL Financial LLC
Johnston, IA
07.2020 - Current
- Analyzed financial data to identify trends and support strategic decision-making.
- Developed and implemented process improvements to enhance operational efficiency.
- Collaborated with cross-functional teams to streamline project workflows and achieve objectives.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Billing Specialist
CRH Americas Materials
Ankeny, IA
08.2017 - 01.2020
- A/R Billing for APAC – KS – MO
- Daily invoicing, haul payments, posting credit/rebills, credit notes
- Communication with customers, scale houses, other employees
Temporary Insurance Assistant
Marsh & Mclennan (ManPower Temp Agency)
Des Moines IA
09.2016 - 06.2017
- Promoted from the call center to an Insurance Assistant role handling backend functions
- Processed GUL & beneficiary forms
- Completed Policing project, handled issuance & NEA procedures
- Worked over the phone with customer and handled carrier updates
Team Lead/Server/Bartender in the Service Industry
Shore Side Pub & Grub
Manson, IA
02.2015 - 08.2016
- Processing customer bills and payments
- FOH Team Leader
- Orientation and training of new associates
- Communication with upper management for proper procedures
- Communicate with customers to resolve complaints or ensure satisfaction
Education
Associate’s - Accounting
Iowa Central Community College
Fort Dodge, IA05-2008
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Upbeat personality
- Proficient in Microsoft word, Excel), outlook, data entry, 10-key
- Team player
- Quality assurance
- Communication
Timeline
ITR Remittance Specialist
DLL Financial LLC
07.2020 - Current
Billing Specialist
CRH Americas Materials
08.2017 - 01.2020
Temporary Insurance Assistant
Marsh & Mclennan (ManPower Temp Agency)
09.2016 - 06.2017
Team Lead/Server/Bartender in the Service Industry
Shore Side Pub & Grub
02.2015 - 08.2016
Associate’s - Accounting
Iowa Central Community College