Susan Loveless
Summary
Highly motivated insurance professional with ability to drive business development through market development and execution of sales plans. Skilled in client relationship management, policy customization, and market analysis. Excels at communication, problem-solving, and adaptability, leveraging these soft skills to meet and exceed sales targets consistently.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Agent/Agency Owner
Loveless Insurance Agency, LLC
10.2018 - Current
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Worked with commercial clients to implement comprehensive insurance policies, according to their specific business.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Advised customers on the best ways to minimize risks associated with their assets.
Sales & Marketing
Blue Star Marketing & Design
01.2011 - Current
- Recruited schools to participate in the free folder program.
- Sold advertising to targeted businesses, consistently meeting or exceeding sales targets.
- Analyzed market data and devised target-market strategy and marketing plan based on the service to be sold.
- Maintained existing and built new customer partnerships.
- Designed ads and folders.
Medical Coder & Biller
Northwest Medical Billing
11.2002 - 05.2018
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Ensured timely resolution of denials due to incorrect code assignments or missing information in the claim form.
Education
Bachelor of Business Administration - Marketing
Baylor University
Waco, TXSkills
- Market development
- New Client Acquisition
- Relationship building
- Contract negotiations
- Business Planning
- Policy Knowledge
- Client Relations
- CRM Software
Certification
- P&C/Life Licenses - Texas
- Certified Medical Insurance Specialist
Volunteer Experience
- Joshua Area Chamber of Commerce, Board Member - Secretary
- Granbury High School F1 in Schools Engineering Team, Fundraising/ Sponsorships
- Granbury High School Bass Fishing Booster Club, President/ Fundraising
- Granbury Education Foundation 50 Fellas Food Fest, Silent Auction Chair
Timeline
Insurance Agent/Agency Owner
Loveless Insurance Agency, LLC
10.2018 - Current
Sales & Marketing
Blue Star Marketing & Design
01.2011 - Current
Medical Coder & Biller
Northwest Medical Billing
11.2002 - 05.2018
- P&C/Life Licenses - Texas
- Certified Medical Insurance Specialist
Bachelor of Business Administration - Marketing
Baylor University
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