Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Susan Lovell

Phoenix,AZ

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Department Supervisor/Case Manager

Sanctuary Recovery Centers
03.2024 - Current

Collaborated closely with pharmacy providers to ensure optimal patient care

  • Authorized transportation arrangements for patients
  • Coordinated effectively with case management and the clinical team to streamline patient care for 70 clients.
  • Supervised medication management within the current EMR system
  • Created and managed lab orders to support patient diagnostics
  • Provided comprehensive assistance with patient referrals as needed
  • Efficiently ran day to day operations of the medical Department
  • Completed preauthorizations for all medication.

Medical Department Assistant Manager/Case Manager

New Freedom
06.2021 - 03.2024
  • Provided comprehensive case management services for the adult reentry and community program for participants as they navigate career pathway working in partnership with team members to orient and assess participant readiness for programming, identifying strengths and challenges to achieving goals
  • Coordinating care with 150 client's clinical team
  • Assessing patient for necessary care or changes to current care plans
  • Assess and act accordingly in response to treatment barriers and psychosocial issues
  • Achieved organizational goals while upholding standards and best practice
  • Facilitate the collection, processing and shipping of urine specimens
  • Efficiently and safely obtaining urine and saliva samples from patients for the purpose of laboratory testing.

Case Manager/ Behavioral Health Technician

Sunshine Residential Homes
08.2019 - 06.2021
  • Effectively worked towards achieving permanency for children while actively assessing the needs of the child and the parent/foster parent, and coordinating interventions when necessary
  • Lived onsite and mentored 10 adolescent males and females emphasizing safety, challenging negative thoughts and behaviors
  • Scheduling programming and daily routines
  • Managing appointments and administering medications in accordance with all State youth service regulations
  • Completed all required documentation within the prescribed time frame.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.

House Manager/Case Manager

Bethany Children's Home
05.2017 - 07.2019
    • Effectively worked towards achieving permanency for children while actively assessing the needs of the child and the parent/foster parent, and coordinating interventions when necessary
    • Lived onsite and mentored 13 adolescent males self-awareness, challenging negative thoughts, behaviors, and peer cultural viewpoints
    • Scheduled programming and daily routines creating a loving family structure necessary for success
    • Managed appointments and monitored medications in accordance with all State youth service regulations
    • Completed all required documentation within the prescribed time frame.

House Parent/Case Manager

Imagine Family Homes
11.2016 - 04.2017
  • Lived onsite and ran day to day operations for 8 adolescent males
  • Scheduled appointments, administered medication in accordance with all State youth service regulations, developed care plans and youth services
  • Provided emergency first aid and summoned medical assistance when necessary
  • Completed detailed documentation for each resident's file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.

Certified Nursing Assistant

Banner Health
04.2016 - 11.2016
  • Assisted patients with daily activities
  • Responsible for vital signs, weight and blood glucose, monitored ventilator, pulse ox and feeding alarms
  • Successfully followed doctor, nurse and therapy orders
  • Completed documentation in prescribed time.

CNA - Certified Nursing Assistant

NORTH MOUNTAIN MEDICAL AND REHABILITATION CENTER
07.2013 - 03.2016
  • Assisted critical care patients with daily activities
  • Successfully followed repositioning and therapy schedules
  • Vital signs, weights and blood glucose
  • Monitored ventilator, pulse ox and feeding alarms
  • Completed documentation within prescribed time frame.

CNA - Certified Nursing Assistant

East Lake Nursing and rehabilitation
06.2012 - 01.2013
  • Assisted Alzheimer's patients with daily activities
  • Followed doctor, nurse and therapy care plans
  • Responsible for vital signs, daily weights and blood glucose
  • Completed all documentation within prescribed time frame.

Self Employed Owner/Operator

Cuddly Bear Daycare
06.2008 - 11.2012
  • Efficiently ran day to day operations for licensed in-home daycare
  • Implemented all State regulations
  • Structured daily learning curriculum for children, newborn to 5 yrs
  • Followed all State guidelines for nutrition program.

CNA - Certified Nursing Assistant

St. Joseph Medical Center
05.2005 - 06.2008
  • Assisted 10+ transitional care patients with daily activities
  • Restorative aid for physical and occupational therapy department
  • Responsible for vital signs, daily weights and blood glucose
  • Completed all documentation within prescribed time frame.

Education

Certificate - Respiratory Therapy

Ivy Tech Community College
Michigan City, IN
05.2005

High school or equivalent - General Studies

Plymouth High School
Plymouth, IN
05.1988

Skills

  • Customer Service
  • Medication Administration
  • Case Management
  • Crisis intervention
  • Use critical thinking skills to assist with behavioral problems
  • Hospital Experience
  • Behavioral Health
  • Crisis Management

Certification

  • CPR
  • First Aid Certification

Additional Information

Level One Fingerprint Clearance Card

Timeline

Medical Department Supervisor/Case Manager

Sanctuary Recovery Centers
03.2024 - Current

Medical Department Assistant Manager/Case Manager

New Freedom
06.2021 - 03.2024

Case Manager/ Behavioral Health Technician

Sunshine Residential Homes
08.2019 - 06.2021

House Manager/Case Manager

Bethany Children's Home
05.2017 - 07.2019

House Parent/Case Manager

Imagine Family Homes
11.2016 - 04.2017

Certified Nursing Assistant

Banner Health
04.2016 - 11.2016

CNA - Certified Nursing Assistant

NORTH MOUNTAIN MEDICAL AND REHABILITATION CENTER
07.2013 - 03.2016

CNA - Certified Nursing Assistant

East Lake Nursing and rehabilitation
06.2012 - 01.2013

Self Employed Owner/Operator

Cuddly Bear Daycare
06.2008 - 11.2012

CNA - Certified Nursing Assistant

St. Joseph Medical Center
05.2005 - 06.2008

Certificate - Respiratory Therapy

Ivy Tech Community College

High school or equivalent - General Studies

Plymouth High School
  • CPR
  • First Aid Certification
Susan Lovell