Summary
Overview
Work History
Skills
References
Timeline
Generic

SUSAN LOYD POWELL

Grand Bay,AL

Summary

I have been in the financial business since 1997. I have experience in entering new accounts, into the systems, doing paperwork for IRA, Roth, Single, and joint accounts, IRA distributions, answered phones, took checks, securities, and bonds, maintaining personal information on clients, maintaining paperwork for annual audits, worked in the cage area for 7 years. Vast computer knowledge, data entry, communications among patients and clients, maintaining and tracking patient progress with their applications with Medicaid, Disability claims. Responsible for data reports generated and shared to multiple clients. Responsible for keeping current files and paperwork supporting clients cases. Knowledgeable in Social Security, Medicaid, and Mississippi Envision network. I am very motivated, hard working, punctual, always willing to go over and beyond the task at hand. Also have the ability to multi-task, dedicated to the company that I am working with and have great business rapport with others.

Overview

35
35
years of professional experience

Work History

Sr. Accounting Representative

World Omni Financial Corp.
Mobile, AL
07.2021 - 11.2023
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.
  • Processed payments.
  • Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
  • Handled day-to-day accounting processes to drive financial accuracy.

Temp Worker

Hunter Hollis
03.2021 - 07.2021

Customer Service Representative

Charter Financial Services
02.2020 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Elderly Caregiver

Parents
04.2016 - 03.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Offered companionship and kindness to elderly patients.
  • Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.

Patient Benefit Advisor

Patient Resource Solutions
11.2013 - 04.2016
  • Screen patients to see if they qualify for Medicaid of Disability benefits thru the state of Mississippi
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.

Sales Associate

Charter Financial Services
06.2010 - 11.2013
  • Receptionist, Cashier, Wire Operator, and assisted Financial Advisor with operational duties
  • Supported Financial Advisor with duties including, prospecting, and monitoring client accounts
  • Assist Financial Advisor with prospecting new clients and servicing existing Clients.

Sale Associate

A. G. Edwards & Sons, Inc.
08.2006 - 04.2010
  • Receptionist, Cashier, Wire Operator, and assisted Financial Advisors with operational duties
  • Assist Financial Advisors with prospecting new clients and servicing existing Clients.

Sales Associate

Morgan Stanley
08.1997 - 07.2004
  • Receptionist, Cashier, Wire Operator, and assisted Financial Advisors with operational duties
  • Assist Financial Advisors with prospecting new clients and servicing existing Clients
  • Worked the cage area, assisted all sales associates and all Financial Advisors.

Loyal American Life Insurance Company
03.1989 - 08.1997
  • Customer Services, File Room, Mail Room, and Agent Supplies.

Skills

  • File and Database Management
  • Regulatory Compliance
  • Data Entry
  • Customer Service
  • Payment Processing
  • Data Inputting

References

per request

Timeline

Sr. Accounting Representative

World Omni Financial Corp.
07.2021 - 11.2023

Temp Worker

Hunter Hollis
03.2021 - 07.2021

Customer Service Representative

Charter Financial Services
02.2020 - 03.2021

Elderly Caregiver

Parents
04.2016 - 03.2020

Patient Benefit Advisor

Patient Resource Solutions
11.2013 - 04.2016

Sales Associate

Charter Financial Services
06.2010 - 11.2013

Sale Associate

A. G. Edwards & Sons, Inc.
08.2006 - 04.2010

Sales Associate

Morgan Stanley
08.1997 - 07.2004

Loyal American Life Insurance Company
03.1989 - 08.1997
SUSAN LOYD POWELL