Susan McCrary
Layton,UT
Summary
Retail Sales Associate with more than ten years in the retail industry. Areas of expertise include sales, customer relations and inventory management.
Overview
24
24
years of professional experience
Work History
Secretary III
Ogden City Schools
Ogden, UT
01.2000 - 09.2015
- Answered an average of 25 calls per day by addressing parental inquiries, solving problems and providing registration information.
- Greeted students, parents, faculty and outside agencies entering the school to ascertain what each person wanted or needed.
- Provided an elevated customer experience to generate a welcoming environment.
- Politely assisted customers in person and via telephone.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
Certified Nurse Assistant
George Whalen Veterans Home
Ogden, UT
03.2015 - 01.2016
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Maintained a clean, healthy and safe environment.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment.
- Member in good standing with Nurse Aide Registry.
Certified Nurse Assistant
Comfort Keepers
Ogden, UT
02.2016 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Cooked appetizing and satisfying meals and snacks.
- Maintained a clean, healthy and safe environment.
- Assisted with patient transfer and ambulation.
- Member in good standing with Nurse Aide Registry.
Customer Service Associate
TJ Maxx
Riverdale, UT
04.2009 - 10.2011
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Stocked and replenished merchandise according to store merchandising layouts.
Customer Service Associate
Mervyns
Ogden, UT
07.2003 - 10.2006
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Welcomed customers into the store and helped them locate items.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
Education
Bachelor of Science - Social Work
Weber State University
Associate of Arts - General Studies
Cuesta College
San Luis Obispo, CA1988
Certificate of Certified Nurse Assistant - CNA
DATC
Kaysville, UT2011
Skills
- Customer-oriented
- Personable
- Motivated team player
- Computer literate
- POS systems knowledge
- Merchandising
Timeline
Certified Nurse Assistant
Comfort Keepers
02.2016 - Current
Certified Nurse Assistant
George Whalen Veterans Home
03.2015 - 01.2016
Customer Service Associate
TJ Maxx
04.2009 - 10.2011
Customer Service Associate
Mervyns
07.2003 - 10.2006
Secretary III
Ogden City Schools
01.2000 - 09.2015
Bachelor of Science - Social Work
Weber State University
Associate of Arts - General Studies
Cuesta College
Certificate of Certified Nurse Assistant - CNA
DATC
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