Susan McGough
Chandler,Arizona
Summary
Dynamic and results-driven leader with 10 years of comprehensive experience in customer service. Known for exceptional interpersonal skills, empathy, and analytical acumen. Adept at cultivating and leveraging professional networks to foster genuine connections. Proven ability to adapt to evolving business environments and deliver innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Operating Coordinator
Flagstar Bank, a Division of NYCB
2023.05 - Current
- Created and implemented regional tracking documents in Excel, improving data management.
- Supported bank mergers, product launches, and critical incidents, minimizing client disruption.
- Managed high-profile accounts, maintaining strong client relationships through excellent communication.
- Monitored industry trends to offer timely financial advice.
- Followed up with potential clients and local businesses to ensure engagement and drive conversions.
Driver
Uber/ Lyft
2022.06 - Current
Shift Manager
Starbucks
2018.01 - Current
- Place and receive inventory shipments, adjusting to any shipment delays and supply chain changes during pandemic
- Monitor and drive food sales; increased food sales by 60% in a Quarter, while keeping waste between 3-5%
- Identify and develop growth in partners; Hired 2 and Trained 6 Shift Supervisors into role
- Maintain a positive culture in store through leadership and conflict resolution
- Improved communications amongst all shift teams performance by effectively delegating tasks and providing clear instructions.
Business Relations
Better Business Bureau
2022.04 - 2022.06
- Engaged with business owners via outbound phonecalls to discuss accreditation opportunities.
- Assessed and qualified businesses based on Standards of Trust.
Representative
Real Talk
2017.07 - 2018.08
- Enhanced event success by tailoring speech content to align with specific themes and objectives.
- Leveraged personal stories and experiences to establish connection with audience and enhance relatability of presentations.
- Elevated audience engagement by incorporating compelling storytelling techniques and relatable anecdotes.
Daycare Provider
Smiles for Special Needs
2017.06 - 2018.01
Youth Leader
Arizona Community Church
2016.05 - 2017.06
- Planned weekly and monthly events and executed them
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Organized successful fundraising events, securing resources for youth programs.
Associate
In-N-Out Burger
2012.05 - 2017.06
Education
Bachelor of Arts - Intercultural Studies
New Tribes Missionary Training Center
Roach, MO05.2016
Associates in Biblical Studies -
New Tribes Bible Institute
05.2016
Skills
- Leadership
- Public Speaking
- Customer Service
- Inventory Management
- Event Planning
- Relationship Sales
- Document Management
- CRM Software - Salesforce
- Product Promotion
- Regulatory Compliance
Certification
BankWorks, A New Leaf- January 2023-April 2023
Volunteer
OCJ Kids, Girl Scouts, JA Academy, Maggie's Place, Leukemia and Lymphoma Society, Feed my Starving Children, Homegrown Inc, ASFP, St. Mary's Food Bank
Timeline
Branch Operating Coordinator
Flagstar Bank, a Division of NYCB
2023.05 - Current
Driver
Uber/ Lyft
2022.06 - Current
Business Relations
Better Business Bureau
2022.04 - 2022.06
Shift Manager
Starbucks
2018.01 - Current
Representative
Real Talk
2017.07 - 2018.08
Daycare Provider
Smiles for Special Needs
2017.06 - 2018.01
Youth Leader
Arizona Community Church
2016.05 - 2017.06
Associate
In-N-Out Burger
2012.05 - 2017.06
Bachelor of Arts - Intercultural Studies
New Tribes Missionary Training Center
Associates in Biblical Studies -
New Tribes Bible Institute
BankWorks, A New Leaf- January 2023-April 2023
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