Susan McMillin, RN, BSN, CMSRN
Edmond,Oklahoma
Summary
Dynamic Complex Care Manager excelling in patient advocacy and care coordination. Proven ability to streamline complex cases, enhance patient outcomes, and reduce readmission rates through effective discharge planning.
Professional with experience in managing complex cases, bringing strong analytical and problem-solving skills. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in communication, conflict resolution, and strategic planning. Reliable and empathetic, ensuring comprehensive case management and positive outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Complex Care Manager
OU Health
Oklahoma City, OK
01.2026 - Current
- Participated in interdisciplinary team meetings focused on evaluating patient.
- And developed strategies to overcome them.
- Evaluated the effectiveness of case management interventions by tracking metrics related to patient outcomes, cost savings, and quality of care improvements.
- Reduced hospital readmissions through proactive discharge planning and post-discharge follow-up with patients.
- Provided ongoing education and support to patients and their families regarding.
- Streamlined complex cases by coordinating services, resources, and support systems for patients and families.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Managed caseload to satisfy multiple patients with diverse needs.
Complex Care Coordinator-POD Leader
Integris Health Inc
Oklahoma City, OK
04.2019 - 11.2025
- Coordinated patient care plans, ensuring timely communication among healthcare professionals.
- Facilitated resource allocation for patient services, enhancing operational efficiency and care delivery.
- Mentored junior staff on best practices for patient advocacy and care management strategies.
- Organized community outreach programs to educate patients about available health resources and services.
- Led training sessions on electronic health record systems, optimizing data entry accuracy and accessibility.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Contributed to the development of organizational policies and procedures related to care coordination, ensuring alignment with industry standards and best practices.
- Reduced hospital readmission rates by coordinating effective post-discharge care plans.
- Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
- Approved time off for POD members and provided coverage for their patients.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Assisted in recruiting, hiring and training of team members.
Relief Lead Nurse
Integris Baptist Medical Center 10 East IMC
Oklahoma City, OK
06.2004 - 04.2019
- Led nursing team in delivering high-quality patient care and managing daily operations.
- Monitored compliance with regulatory standards, ensuring adherence to hospital policies and procedures.
- Consistently met or exceeded performance goals set by hospital administration in areas such as infection control rates and average length-of-stay figures.
- Coordinated patient discharges and transfers to other units, ensuring a smooth transition with minimal disruptions to care continuity.
- Managed complex cases with multiple medical issues, effectively prioritizing tasks for efficient resolution of problems encountered during treatment process.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Investigated and resolved issues affecting hospital operations and patient care.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Served as a preceptor for nursing students
- Participated in the ACE-FLEX(Advancing Through Clinical Excellence-Flexible Program) program, a clinical ladder and professional recognition program, improving outcomes of patients with CLABSI, CAUDI, and wounds.
Relief Lead Nurse
Integris Baptist Medical Center 10 East Med/Surg
Oklahoma City, OK
02.1997 - 06.2004
- Oversaw patient care activities, ensuring adherence to best practices and protocols.
- Mentored and trained nursing staff on clinical procedures and compliance standards.
- Advocated for the needs of both patients and nursing staff, leading to improved working conditions and better overall outcomes.
- Ensured compliance with all relevant regulatory guidelines through diligent monitoring efforts and proactive policy development.
- Utilized data-driven decision-making techniques to optimize resource allocation, improving overall performance metrics within the department.
- Mentored new nursing staff, fostering a supportive and educational atmosphere for growth and development.
- Participated in the development of departmental goals and objectives, contributing insights gleaned from frontline experience to inform strategic planning initiatives.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Streamlined nursing unit operations by effectively managing staff schedules, assignments, and workload distribution.
- Managed 34 beds on a Renal/Urology & Kidney Transplant unit
- Provided 1:1 care with post op kidney transplant patients for the first 24 hours and kept in close contact with the doctors
Staff Nurse
Integris Baptist Medical Center 10 East Med/Surg
Oklahoma City, OK
10.1996 - 02.1997
- Administered medications and treatments according to established protocols.
- Assisted in developing individualized care plans for patients.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Acted as a patient advocate, ensuring their needs were met and their rights protected throughout their healthcare journey.
- Assisted physicians with diagnostic procedures, ensuring accurate results for optimal treatment planning.
Nurse Resident
Integris Baptist Medical Center 10 East Med/Surg
Oklahoma City, OK
04.1996 - 10.1996
- Assisted with patient assessments and monitored vital signs for changes in condition.
- Collaborated with multidisciplinary teams to develop individualized care plans.
- Educated patients and families on health management and discharge instructions.
- Observed and reported on independent medical evaluations.
Education
Bachelor of Science - Nursing
Southwestern Oklahoma State University
Weatherford, OK05-1996
Skills
- Quality improvement
- Organization and multitasking
- Critical thinking
- Care coordination
- Staff leadership
- Resource management
- Staff education and training
- Teamwork and collaboration
- Worker supervision
- Patient and family advocacy
Certification
Nationally Certified Medical-Surgical Nurse CMSRN
BLS
Timeline
Complex Care Manager
OU Health
01.2026 - Current
Complex Care Coordinator-POD Leader
Integris Health Inc
04.2019 - 11.2025
Relief Lead Nurse
Integris Baptist Medical Center 10 East IMC
06.2004 - 04.2019
Relief Lead Nurse
Integris Baptist Medical Center 10 East Med/Surg
02.1997 - 06.2004
Staff Nurse
Integris Baptist Medical Center 10 East Med/Surg
10.1996 - 02.1997
Nurse Resident
Integris Baptist Medical Center 10 East Med/Surg
04.1996 - 10.1996
Bachelor of Science - Nursing
Southwestern Oklahoma State University
Awards and Honors
Integris Lifesaver Award- 2022
Guardian Angel Award
Preceptor of the Year nomination 2009