SUSAN MCNULTY
Social Worker
Draper
Summary
Strategic and compassionate leader with 15+ years of experience in social work, training, and organ donation advocacy. Expert facilitator who has delivered hundreds of statewide presentations and educational programs, translating complex research into engaging, actionable learning. Proven success recruiting, training, and mentoring staff and volunteers while building trusted, collaborative environments. Recognized for exceptional participant feedback, strong relationship-building, and driving positive outcomes in complex situations.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Family Support Coordinator II
DONORCONNECT
01.2022 - 2026
- Collaborated with a multidisciplinary team of professionals to ensure holistic support for each family's unique needs. (Averaging a caseload of XXX families per month)
- Completed all on-site functions and supported families throughout the donation process, including collaborating with ODC’s, Organ, AOC’s, Physicians, and hospital staff to develop a plan for approaching conversations and guiding that conversation with families in a sensitive manner, obtaining authorization for donation and documenting medical/social history.
- Streamlined case management procedures by maintaining accurate records and utilizing efficient filing systems for easy retrieval of information.
- Enhanced communication between families and service providers through regular meetings, progress updates, and detailed reports.
- Provided continuous, compassionate support to families in crisis, displaying empathy and advocacy while maintaining professional boundaries.
- Expert phone authorizations and FPA challenges, above the team average every quarter. (DATA)
- Communicated clearly and sensitively to promote DonorConnect in a positive professional manner.
- Document cases and follow up in a timely manner, respond to email, text messages, and phone calls quickly and sensitively.
- Served on the Alliance Community Engagement Committee and the DonorConnect Diversity, Equity, Inclusion and Belonging Committee to engage all members of the community including those that are traditionally underserved about the unique opportunity to impact organ and tissue donation.
- Contributed to process improvements to drive authorization improvements and activities such as Honor Walks
- Collaborated with colleagues to implement more streamlined processes for families.
- Led new hire training for XXX employees (MENTORSHIP?)
- Developed and presented relevant information to groups internally and externally, such as Strategies for Difficult Conversations, A Day in the Life of an Family Support Coordinator, NRP Conversations with Families: Education and Advocacy, Conversations with Families: Let’s Talk, Helping Community Members Through Organ Donation: Career Day, Honor Walks-Best Practices and Tips.
Educator / Facilitator
MEDIATION AND DIVORCE CENTER
01.2015 - 01.2019
- Lead group education programs for people going through divorce, providing data-based information, best practices, and an environment of healing.
- Launched grant-funded Hope After program to connect participants with services and therapists.
- Earn stellar feedback from group participants based on pacing, presentation style, and relevant information.
- Provide discussion and training on parenting, legal factors, grief, and coping strategies to guide parents through major life event and build confidence and hope.
- Devise presentation content and strategies to fulfill state-mandated curriculum; incorporate statistical data and emerging research.
- Handle difficult questions and sensitive issues in tactful, safe manner.
- Manage course registration, payments, attendance logs, and certificates of completion.
Educator / Facilitator
HOPE AFTER
01.2015 - 01.2017
- Lead group education programs for people going through divorce, providing data-based information, best practices, and an environment of healing.
- Launched grant-funded Hope After program to connect participants with services and therapists.
- Earn stellar feedback from group participants based on pacing, presentation style, and relevant information.
- Provide discussion and training on parenting, legal factors, grief, and coping strategies to guide parents through major life event and build confidence and hope.
- Devise presentation content and strategies to fulfill state-mandated curriculum; incorporate statistical data and emerging research.
- Handle difficult questions and sensitive issues in tactful, safe manner.
- Manage course registration, payments, attendance logs, and certificates of completion.
Social Worker / Carson Smith Administrator
JUAN DIEGO CATHOLIC HIGH SCHOOL
01.2008 - 01.2014
- Led multiple programs while meeting individually with students, monitoring all Individual Education Plans (IEPs), and supporting HR recruitment and training. Developed faculty development curriculum.
- Administered Carson Smith Scholarship program (providing disabled children greater access to private education), leading to 300% increase in funding and participation.
- Drove energized culture of collaboration among students, teachers, parents, and community.
- Met with students and families in crisis and collaborated with outside providers and agencies.
- Promoted successful educational experience for new students by planning and delivering interactive orientation for 200 freshman students and their parents each year.
- Ensured program compliance with annual audits by State Office of Education.
- Participated on committees, including Human Resource, Special Education, and Accreditation; served as Native American liaison to the Canyons School District and outside agencies.
- Analyzed and interpreted data on program effectiveness.
School Social Worker
HOLY CROSS MINISTRIES / SAINT JOHN THE BAPTIST ELEMENTARY
01.2000 - 01.2008
- Directed all aspects of school social work program to enhance the emotional well-being and education of over 500 young students. Supported students through one-on-one and small group counseling.
- Developed and delivered Diocesan-wide training for all elementary teachers to expand their knowledge of working with students with special gifts, Autism Spectrum and ADHD.
- Met with students and families in crisis to provide support regarding divorce, deployed loved ones, bereavement, learning difficulties and bullying.
- Implemented school wide positive behavior reinforcement program to improve school and staff morale, supported teachers and administrators regarding student behavior improvement plans.
- Designed, implemented, and delivered an orientation program for first-time kindergarten parents to acclimate them to the school and the mission of parochial school.
- Spearheaded and directed school wide programs to enhance the social-emotional skills of students, such as Second Step, Steps to Respect, Kindergarten College, and Personal Safety.
Senior Director of Programs
UTAH FOSTER CARE FOUNDATION
01.1999 - 01.2000
- Directed creation and implementation of innovative public-private partnership to recruit, educate, and support foster families following major lawsuit against the State of Utah.
- Launched organization, including proposal to legislature, developing board, creating program objectives, and hiring and training staff; organization now serves 2,700 children in care and has recruited and trained over 12,000 families.
- Created energized public relations messaging across the state; made presentations to church and civic groups, chambers of commerce, media (TV, radio, print), and more.
- Identified critical need areas for foster parents and reinforced resources to those areas.
- Recruited and hired all personnel.
- Developed a volunteer program.
State Director of the Court Appointed Special Advocates (CASA)
ADMINISTRATIVE OFFICE OF THE COURTS
01.1995 - 01.1999
- Directed new chapter of national nonprofit to recruit and train community volunteers to advocate for children in state custody alongside the Guardian ad Litem.
- Trained hundreds of community volunteers across the state.
- Directed all staff and volunteers, recruiting, training, delegating workloads, and evaluation.
- Developed a volunteer recognition program.
- Co-managed budget with the Director of the Guardian ad Litem.
- Spearheaded children’s advocacy license plate with DMV and that continues to fund program.
Education
Master of Social Work - Political Science
UNIVERSITY OF UTAH
Salt Lake City, UTSkills
Crisis Intervention
Case Management
Workshop Facilitation
Compliance
Staff Development
Program Evaluation
Community Outreach
Collaboration
Decisive Decision-making
Teamwork and collaboration
Accomplishments
Utah State Bar Liberty Award | Awarded for outstanding advocacy on behalf of abused and neglected children; “for contribution to a better understanding and appreciation of the American justice system.”
Harry S. Truman Scholarship | One of 60 recipients nationwide with $30,000 award toward graduate education based on potential for leadership.
Certification
Certified Social Worker
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- National Association of Social Workers
- Utah Chapter of NASW
- The Alliance-Community Engagement Committee
- Cherokee Nation of Oklahoma
Timeline
Family Support Coordinator II
DONORCONNECT
01.2022 - 2026
Educator / Facilitator
MEDIATION AND DIVORCE CENTER
01.2015 - 01.2019
Educator / Facilitator
HOPE AFTER
01.2015 - 01.2017
Social Worker / Carson Smith Administrator
JUAN DIEGO CATHOLIC HIGH SCHOOL
01.2008 - 01.2014
School Social Worker
HOLY CROSS MINISTRIES / SAINT JOHN THE BAPTIST ELEMENTARY
01.2000 - 01.2008
Senior Director of Programs
UTAH FOSTER CARE FOUNDATION
01.1999 - 01.2000
State Director of the Court Appointed Special Advocates (CASA)
ADMINISTRATIVE OFFICE OF THE COURTS
01.1995 - 01.1999
Master of Social Work - Political Science
UNIVERSITY OF UTAH