Susan M Cortes
Goshen,IN
Summary
Enthusiastic and dedicated professional with a strong work ethic and sense of responsibility. Equipped with a diverse skill set honed through extensive experience in various areas, ready to leverage abilities for impactful results. Committed to continuous improvement and driven by a passion for excellence, aiming to support organizational goals and foster growth.
Overview
18
18
years of professional experience
Work History
Account Coordinator – Center for Cancer Care CPO
Goshen Physicians
Goshen, IN
10.2019 - Current
- Acknowledge mission, vision and philosophy of Goshen Health and physician offices
- Maintain Confidentiality in all areas of patient relations
- Collections and payment processing from patients
- Communication with all insurance types in regard to claims for patients
- Review insurance information for accuracy and completeness
- Answer inquiries and correspondence from patients and insurance
- Support CPO staff and colleagues with daily processes (mail, payment posting, billing, etc.)
- Answer phones, screen calls, take messages from patients and insurance companies
- Assist with processing of daily deposits
- Other duties as assigned by management
Group Leader - Engineering
Tumacs Covers
Elkhart, IN
08.2018 - 08.2019
- Answer client phone calls
- Data Entry
- Assist with Data Base Conversion to new Software
- Problem Solving
- Send patterning people to clients for repairs or patterning
- Manage 3 people
Administrative Assistant
KidsCare
Elkhart, IN
11.2015 - 08.2018
- Answer and Direct Telephone calls
- General Data Entry using Microsoft Suite Programs
- Data Base Conversion for our Student Files
- Light Accounting - Receivables, Invoicing and Deposits
- Copy, Fax and Mailroom knowledge
- General maintenance of copy machine
- Order Office Supplies
- Assist Parents with Child Registrations for KidsCare Program
- Update Program Paperwork (handbooks, registrations, general staff forms)
- Assist as needed with Shopping Necessary for Weekly Themes for Programming Staff
- Schedule and Coordinate meetings, appointments and travel arrangements for Supervisors and Managers
- Coordinates and maintains records for staff office space, company credit cards and office keys.
- KidsCare Point of Contact for Elkhart Community School Afternoon Dinner Program
- Main contact between home office of Boys and Girls Club of Elkhart County and our office locations
Program Coordinator
KidsCare
Goshen, IN
01.2015 - 11.2015
- Provide child care for before and after school - K-6th grade students
- Implement Activities for Weekly Themes
- Homework Assistance
- Problem Solving
- Meal/Snack Service
- Perform routine Safety Drills (Fire, Storm, Lockdown) and Record
- Light Administrative to include faxing and copying
- Accounts Receivables and Invoicing
Special Needs Paraprofessional/Prime Time Para
Goshen Community Schools
Goshen, IN
09.2014 - 11.2015
- Provide One on One assistance in Learning for One Student
- Insuring Children's Safety - Target child and other children within classroom
- Assist Lead Teacher as directed by her - depended on daily schedule
- Assist all students with additional one on one learning/testing
- Assist teacher and students during Specials as needed by Specials Teachers
- General Office work for teacher - copy class work/homework, filing, stuffing folders and envelopes
- Assist with translation for teacher with Students not proficient in English Language
Assistant Teacher/Office Assistant
Walnut Hill Day Care
Goshen, IN
08.2008 - 08.2014
- Lead Teacher for Summer 2014
- Ensuring Children's Safety
- Assist Lead Teacher in Planning Activities
- Working with Small Groups to develop skills for Kindergarten readiness
- Tools of the Mind Training August 2014
- Answer Telephones
- General Basic Office Duties including: typing correspondence, receiving payments, mail, faxing, copying documents
Education
Early Childhood Education
Ivy Tech Community College Elkhart
Elkhart, IN03-2014
Medical Billing
Indiana Business College Elkhart
Elkhart, IN03-2010
Skills
- Windows operating system proficiency
- Proficient in engaging with varied audiences
- Proficient typing at 70 WPM
- Client support
- Effective troubleshooting skills
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Account Coordinator – Center for Cancer Care CPO
Goshen Physicians
10.2019 - Current
Group Leader - Engineering
Tumacs Covers
08.2018 - 08.2019
Administrative Assistant
KidsCare
11.2015 - 08.2018
Program Coordinator
KidsCare
01.2015 - 11.2015
Special Needs Paraprofessional/Prime Time Para
Goshen Community Schools
09.2014 - 11.2015
Assistant Teacher/Office Assistant
Walnut Hill Day Care
08.2008 - 08.2014
Medical Billing
Indiana Business College Elkhart
Early Childhood Education
Ivy Tech Community College Elkhart