Susan M. Coyne
Parkland ,IN
Summary
Results-driven leader adept at guiding high-performing teams and implementing strategic initiatives to drive business success. Known for fostering collaborative environment and achieving measurable milestones. Exhibits strong leadership and adaptability to changing business needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Director Hospital Operations
Cleveland Clinic
09.2021 - Current
- Leader of administrative, clinical, and operational aspects of Hospital Operations departments which directly include Main Admitting and Registration, Sterile Processing, Operating Room Business Management, Respiratory Therapy, Outpatient Pulmonary Function Testing, Facilities, Environmental Services, Materials Management, Security, Biomedical Engineering, Food and Nutrition and Emergency Management.
- Spearheaded initiatives to drive revenue growth, leveraging market insights and strategic planning.
- Improved organizational performance by implementing effective strategies across multiple departments.
- Enhanced team productivity by fostering collaborative environments and providing mentorship.
- Provides strategic consultation and advisory support to the Chief Operating Officer, contributing to effective decision-making, problem-solving and strategic growth.
- Directs and optimizes operational processes, streamlining workflows and ensuring seamless hospital function improving efficiency and reducing cost.
- Develops and executes on annual operating budget for hospital and ambulatory departments.
Regional Director Continuous Improvement
Cleveland Clinic Florida
04.2018 - 09.2021
- Enhanced employee performance, fostering a culture of continuous improvement.
- Integrated the Continuous Improvement Department and developed a comprehensive plan to foster a culture of continuous improvement across the CC Weston, CC Martin, and CC Indian Rivers Hospital.
- Implemented and integrated tiered huddle system within the first 30 days of integration, enabling a deep understanding of key metrics and identifying targeted improvement opportunities.
- Collaborate with Florida Regional Clinical Transformation to meet objectives and key results that drive high reliability.
Senior Continuous Improvement Specialist
Cleveland Clinic
09.2013 - 04.2018
- Collaborated to build the Cleveland Clinic Improvement Model
- Implemented and sustained a Culture of Continuous Improvement across the Stanley Zielony Nursing Institute
Management Engineer
Cleveland Clinic
06.2008 - 09.2013
- Managed labor cost and built labor budget for a workforce of 1400 Employees at Cleveland Clinic Regional Hospitals and Institutes including Surgery, Anesthesia, and Emergency Institutes as well as Marymount, South Point, Weston, Ashtabula Hospitals
Clinical Nurse Manager
Cleveland Clinic Lakewood Hospital
06.2005 - 06.2008
- Pediatric and Adult OR, Post Anesthesia Care Unit, Same-Day-Surgery, Special Procedures, Pain Management, Pre- Admission testing, and Employee Health
Education
Master of Science - Nursing-Leadership
Chamberlain College of Nursing
Chicago, IL05.2019
Bachelor of Science - Nursing
Wheeling Jesuit University
Wheeling, WV05.1994
Skills
- Strategic planning
- Team leadership and Development
- Building and Sustaining a Culture of Continuous Improvement
- Caregiver engagement
- Change management
- Budget oversight and Execution
- Process improvement
- Transformational Leadership
- Regulatory Compliance and Accreditation
Certification
- Registered Nurse, FL
Affiliations
- Member of Sigma Theta Tau International Honor Society of Nursing
- Member of Catalysis Healthcare Value network
- Member of the Healthcare Advisory Board
- Member of American Nurses Association
- Member of American College of Healthcare Executives
Timeline
Senior Director Hospital Operations
Cleveland Clinic
09.2021 - Current
Regional Director Continuous Improvement
Cleveland Clinic Florida
04.2018 - 09.2021
Senior Continuous Improvement Specialist
Cleveland Clinic
09.2013 - 04.2018
Management Engineer
Cleveland Clinic
06.2008 - 09.2013
Clinical Nurse Manager
Cleveland Clinic Lakewood Hospital
06.2005 - 06.2008
Bachelor of Science - Nursing
Wheeling Jesuit University
Master of Science - Nursing-Leadership
Chamberlain College of Nursing
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