Susan Medina
Grover Beach,CA
Summary
Dynamic bilingual Pharmacy Technician with a proven track record at Hometown LTC Pharmacy, showcasing expertise in medication dispensing and insurance billing. Excelling in customer service and team collaboration, adept at utilizing Framework and Digital RX Software. Demonstrates a strong commitment to accuracy and patient confidentiality, enhancing pharmacy operations and patient care.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Hometown LTC Pharmacy
01.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Delivered medications to clinics as well as patients' homes when needed.
- Worked with caregivers. nurses, and doctors to insure there is no confusion with medications and how they are packed for the patient.
- Bubble pack medications in weekly or monthly bubble packs.
- call insurances when having issues running claim or making sure that patients account is active.
Pharmacy Technician Extern
Care RX Pharmacy
01.2015 - 04.2015
- Deciphering SIGS
- Filling prescriptions (bottles or monthly bubble packs)
- Restocking Items
- Customer Service
- Inventory
- Compounding suspension and ointment
- Collected co-payments or full payments from customers.
- Worked with RxWin Software
Pharmacy Technician
Model Drug Pharmacy
12.2015 - 01.2022
- Worked with Framework computer System.
- Was in charge of working with Parada ATP medication dispensing machine (i.e changing ribbon, changing paper rolls, refilling canisters in machine, adding new medications, keeping up with maintenance.)
- Worked on running medication rolls though inspector machine to take pictures of each individual bag and collector machine to cut and tape each roll.
- Made sure each roll was properly inspected and corrected any mistake before preparing it to be dispensed to each patient.
- Dispensed medications in daily heat seal medication packs
Education
Associate of Applied Science - Pharmaceutical Sciences
San Joaquin Valley College
Fresno, CA05.2015
Skills
- Bilingual (Spanish/English: Speak, read, and Write)
- Typing- 40WPM
- MS Word, Excel, Powerpoint
- Excellent Communication Skills
- Hands on Non Aseptic Technique
- Medical/Pharmacology Terminology
- Decoding Sigs, Pharmacy Math Calculations (ie Quantities & EDS)
- Familiar with Framework and Digital RX Software
- Confidentiality and HIPAA
- Insurance Billing
- Team Collaboration
- Costumer Service (Over the phone and in person as a clerk)
Timeline
Pharmacy Technician
Hometown LTC Pharmacy
01.2022 - Current
Pharmacy Technician
Model Drug Pharmacy
12.2015 - 01.2022
Pharmacy Technician Extern
Care RX Pharmacy
01.2015 - 04.2015
Associate of Applied Science - Pharmaceutical Sciences
San Joaquin Valley College
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