Susan Meneses

• Used the POS system and cash register to receive payments by cash, credit card, and coupons.
• Trained new staff members on proper sandwich-making techniques and day-to-day restaurant operations, including equipment operations and menu items.
• Completed opening, closing and shift change tasks by following company guidelines.
• Assisted with inventory management duties such as counting stock and ordering new supplies when needed.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Coordinated with team members to maintain a clean and organized work environment, contributing to a positive customer experience.
• Adhered to all sanitation standards for food preparation areas including countertops, utensils, equipment, storage areas and refrigerators.

Shadowed at CharlesIT, a premier IT services provider specializing in cybersecurity and network management.

Key Learning:

• Gained insight into IT infrastructure, cybersecurity practices, and client support processes.
• Assisted in troubleshooting technical issues.
• Participated in the client summary report.
• Assisted in the disposal of hardware following proper waste protocols.
• Enhanced my understanding of IT operations and developed skills in problem-solving and network management.