Open To Work
Susan Metoyer
Pickerington,OH
Work Preference
Summary
Experienced retail leader with a strong background in store operations, team supervision, inventory control, and customer engagement. Known for improving workflow, supporting staff development, and maintaining efficient, high-service environments.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
The Home Depot Inc
06.2024 - Current
- Conducted regular performance evaluations of up to 135 team members while providing constructive feedback resulting in enhanced productivity levels.
- Managed purchasing and store account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coordinated departmental schedules, labor coverage, and task prioritization to maintain workflow efficiency.
- Interviewed, hired, and trained staff associates and coached to comply with company policies and procedures.
Customer Experience Manager
The Home Depot Inc
01.2022 - 06.2024
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
Department Supervisor
The Home Depot Inc
04.2017 - 01.2022
- Opened and closed store sections, securing cash, keys, and assets according to procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Supervised department associates, assigned daily tasks, and maintained coverage across sales floor and backroom operations.
Customer Service Associate
The Home Depot Inc
03.2015 - 04.2017
- Resolved customer inquiries and escalated complex issues to support smooth store operations.
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
Head Cashier
The Home Depot Inc
04.2013 - 03.2015
- Supervised front-end cashier operations, ensuring prompt checkout flow and consistent customer service.
- Trained cashiers on register procedures, customer interactions, and loss prevention standards.
- Supported front-end scheduling of up to 15 associates per day and task assignments to sustain daily operational efficiency.
Direct Support Professional
RHDD
10.2011 - 11.2014
- Coordinated community outings, fostering social engagement and personal growth.
- Supported adults with developmental disabilities through person-centered daily living assistance and respectful supervision.
- Supported up to two clients per home, managing their finances and personal administration, fostering greater independence.
Cashier
The Home Depot Inc
01.2011 - 04.2013
- Processed customer transactions accurately using point-of-sale systems and multiple payment types.
- Assisted customers with returns, exchanges, and order pickups following store procedures.
- Directed shoppers to product locations and connected them with appropriate department support.
Education
High School Diploma -
Canal Winchester High School
Canal Winchester, OHNo Degree - Criminal Justice
Columbus State Community College
Columbus, OH05.2034
Skills
- Inventory management
- Budget management
- Cash auditing
- POS systems operations
- Scheduling
- Hiring and training
- Performance evaluations
- Delegating work
- Safety compliance
- Shrink management
- Customer engagement
- Product knowledge
- Problem-solving
- Detail orientation
Accomplishments
- Documented and resolved multi state theft which led to closing down multi state, multi year theft ring.
- Achieved over 365 days safe through effectively helping with daily and monthly safety meetings and audits.
Timeline
Assistant Store Manager
The Home Depot Inc
06.2024 - Current
Customer Experience Manager
The Home Depot Inc
01.2022 - 06.2024
Department Supervisor
The Home Depot Inc
04.2017 - 01.2022
Customer Service Associate
The Home Depot Inc
03.2015 - 04.2017
Head Cashier
The Home Depot Inc
04.2013 - 03.2015
Direct Support Professional
RHDD
10.2011 - 11.2014
Cashier
The Home Depot Inc
01.2011 - 04.2013
High School Diploma -
Canal Winchester High School
No Degree - Criminal Justice
Columbus State Community College
Awards
Multiple Homer Awards led to achieving Diamond status.