Susan Metts
Orangeburg,SC
Summary
Treasury Management Implementation Specialist at SouthState Bank, adept at fostering client relationships and delivering exceptional support. Skilled in issue resolution and proficient in Microsoft Office, Excel, Word and banking software programs relevant to my job duties. I ensure timely client implementations while enhancing customer satisfaction. My strong organizational and interpersonal skills drive successful outcomes and client trust.
Overview
24
24
years of professional experience
Work History
Treasury Management Implementation Specialist
SouthState Bank
12.2009 - Current
- Managed multiple implementation client set ups concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
Part Time Banking Assistant
SouthState Bank
01.2001 - 12.2009
- Facilitated successful completion of projects aimed at improving overall banking services delivery.
- Prepared, sorted and distributed reports to appropriate branches.
Education
Associate Degree in Business -
Columbia Junior College
Columbia SC05-1985
Skills
- Client training
- Telephone and email etiquette
- Proficient in Microsoft Outlook, Excel, Word and banking software platforms relevant to job duties
- Customer support
- Organizational skills
- Interpersonal skills
- Attention to detail
- Implementation and configuration
Timeline
Treasury Management Implementation Specialist
SouthState Bank
12.2009 - Current
Part Time Banking Assistant
SouthState Bank
01.2001 - 12.2009
Associate Degree in Business -
Columbia Junior College
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