Susan Migdal
Raleigh,NC
Summary
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Winstons Grille
Raleigh, NC
09.2022 - 01.2024
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Stocked server areas with supplies before, during and after shifts.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Accepted payments from guests for dine-in and take-out foods.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Took reservations from patrons by phone or online.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers and escorted them to their tables.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Answered telephone to provide dining information and take reservations.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Cardinal Gibbons
Raleigh, NC05-2024
Skills
- Point-of-sale operation
- Customer relationship management
- Conflict resolution
- Team collaboration
- Effective communication
- Customer engagement
- Greeting guests
Affiliations
- I'm attending North Carolina State University currently
- I babysit whenever families need extra help
- I'm currently in a sorority that emphasizes volunteer work and giving back to our on campus community as well as our off campus community
Timeline
Restaurant Hostess
Winstons Grille
09.2022 - 01.2024
High School Diploma -
Cardinal Gibbons