Sophia Fernandez
Miami
Summary
Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Rodbenders Seafood Bar and Grill
Cutler Bay
10.2024 - Current
- Adhered to all safety regulations set forth by the restaurant management team.
- Balanced cash register at end of shift according to established procedures.
- Informed kitchen staff of any special orders or dietary restrictions.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Upsold appetizers, drinks, desserts. when appropriate.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Provided menus and answered questions about menu items and specials.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
Busser
Rodbenders Seafood Bar and Grill
Cutler Bay
10.2024 - Current
- Cleaned spills immediately using appropriate cleaning solutions ensuring safety protocols were followed.
- Provided assistance to other employees when needed during peak business hours.
- Assisted with restocking supplies such as straws, cups, plates and utensils.
- Assisted servers by refilling beverages, clearing dishes, carrying trays and delivering food items to the table.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Swept floors and removed garbage from dining area.
- Ensured that all areas were properly sanitized at the end of each shift.
- Stocked ice bins with fresh ice cubes throughout the day as needed.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Replenished condiments when necessary; filled salt shakers and pepper mills.
- Notified manager of issues with equipment or breakage.
Education
High School Diploma -
Somerset Academy Charter High
12425 SW 248th St. Homestead Fl. 3303205-2025
Skills
- Customer service
- Point-of-sale operation
- Team collaboration
- Menu knowledge
- Take-out service
- Server support
- Time management
- Handling complaints
- Friendly demeanor
Languages
Spanish
Limited
English
Professional
References
References available upon request.
Timeline
Restaurant Hostess
Rodbenders Seafood Bar and Grill
10.2024 - Current
Busser
Rodbenders Seafood Bar and Grill
10.2024 - Current
High School Diploma -
Somerset Academy Charter High
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