Susan Miller
Des Moines,IA
Summary
Successful Sales and Marketing Director with years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and customer service skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives. Years of sales experience.
Overview
34
34
years of professional experience
Work History
Director of Sales and Marketing
Meadowview of Clive
05.2025 - Current
- Established partnerships with local businesses to expand community engagement and referral networks.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships sales
- Increased census by 60% in less than one year
- Managed sales promotions and marketing strategies on major social media sites.
Regional Sales Specialist
Highmark Senior Living
06.2024 - 05.2025
- Managed a team of sales representatives, providing coaching and performance feedback for continuous improvement.
- Collaborated with cross-functional teams to develop customized solutions that addressed client needs effectively.
- Implemented effective sales training programs for new hires, ensuring a deep understanding of company products and services.
- Maintained accurate records of all customer interactions using CRM software; provided data-driven insights into areas needing improvement.
Community Relations Director
Edencrest At Beverdale
06.2022 - 06.2024
- Proven track record of success in meeting sales targets
- Developed and executed quarterly rolling calendar of events.
- Stayed within budget for marketing expenses.
- Enhanced community engagement by organizing and executing successful events, promoting collaboration and awareness.
Executive Director
Edencrest At Green Meadows
09.2021 - 06.2022
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Interviewed, supervised and motivated 35 staff members to achieve optimal productivity.
- Onboarding for new hires and ongoing training
- Managed daily operations.
- Sales and Marketing
- Conducted Tours for potential residents
Assistant Director
Edencrest At Green Meadows
01.2017 - 09.2021
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations. All on boarding.
Assistant Manager/Activity Director
Prairie View Senior Apartments
03.2013 - 12.2017
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Improved recreational programming for senior residents
- Led efforts to conceive, develop and execute thematically aligned entertainment programming.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
Corporate Travel Consultant
McDonnel Douglas Travel Company
05.1992 - 07.1997
- Arranged travel accommodations for groups and executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
Skills
- Interpersonal Communication
- Reliability
- Effective Communication
- Relationship Building
- Teamwork and Collaboration
Timeline
Director of Sales and Marketing
Meadowview of Clive
05.2025 - Current
Regional Sales Specialist
Highmark Senior Living
06.2024 - 05.2025
Community Relations Director
Edencrest At Beverdale
06.2022 - 06.2024
Executive Director
Edencrest At Green Meadows
09.2021 - 06.2022
Assistant Director
Edencrest At Green Meadows
01.2017 - 09.2021
Assistant Manager/Activity Director
Prairie View Senior Apartments
03.2013 - 12.2017
Corporate Travel Consultant
McDonnel Douglas Travel Company
05.1992 - 07.1997