Summary
Overview
Work History
Education
Skills
Timeline
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Susan Miller

Pittsburgh,PA

Summary

Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.

Overview

7
7
years of professional experience

Work History

Closing Team Leader

Target
Pittsburgh, PA
09.2022 - Current
  • Responsible for maintaining and fostering a guest first experience throughout the store in a very fast paced environment
  • Increased priority fills from 70%-92% in one month, ensuring correct product on floor
  • Management of approximately 20-25 Team Members per shift
  • Implemented effective communication strategies to foster collaboration and improve team productivity
  • Monitored team performance and provided regular feedback drive continuous improvement
  • Collaborated with cross-functional teams to identify process improvements and implement best practices
  • Resolved conflicts within the team by facilitation open dialogue and promoting a positive work environment
  • Led regular meetings with the team to discuss progress updates, address challenges, and provide guidance on project priorities

Contact Center Specialist

UPMC-Dept of Orthopedics
Pittsburgh, PA
10.2021 - 07.2022
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Presentation Team Member

Target
Pittsburgh, PA
07.2020 - 10.2021
  • Maintained professionality and efficiency while working closely with leadership.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Put together eye-catching displays to attract potential customers and encourage questions.

Certified Pharmacy Technician

Genoa Healthcare
Pittsburgh, PA
04.2019 - 07.2020
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.

Telecommunications Officer

Allegheny County Emergency Services
Pittsburgh, PA
01.2018 - 07.2020
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.

Education

Associate of Science - Pharmacy Technician

Community College of Allegheny County
Pittsburgh, PA
06.2011

Bachelor of Science - Criminal Justice

Point Park University
Pittsburgh, PA
05.2002

Skills

  • Workflow Optimization
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Processing payments
  • Regulatory Compliance
  • Insurance Verification
  • Medication Dispensing

Timeline

Closing Team Leader

Target
09.2022 - Current

Contact Center Specialist

UPMC-Dept of Orthopedics
10.2021 - 07.2022

Presentation Team Member

Target
07.2020 - 10.2021

Certified Pharmacy Technician

Genoa Healthcare
04.2019 - 07.2020

Telecommunications Officer

Allegheny County Emergency Services
01.2018 - 07.2020

Associate of Science - Pharmacy Technician

Community College of Allegheny County

Bachelor of Science - Criminal Justice

Point Park University

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Susan Miller