Susan Miller
Fort Myers,FL
Summary
Reliable Flower Delivery Driver known for high productivity and efficient task completion. Specialized skills include navigational proficiency, time management, and customer service. Excel in communication, adaptability, and problem-solving to enhance service delivery and customer satisfaction. Committed to maintaining freshness of deliveries and ensuring positive client interactions.
Overview
2018
2018
years of professional experience
1976
1976
years of post-secondary education
Work History
Flower Delivery Driver
Ramones Flowers
Wilmington, DE
06.2014 - 06.2017
- Delivered floral arrangements to customers in timely manner.
- Maintained accurate delivery logs and records for orders.
- Inspected flowers for quality before loading into delivery vehicle.
- Communicated with customers regarding delivery status and special requests.
- Ensured vehicle cleanliness and proper maintenance for safe operations.
- Collaborated with team members to coordinate efficient delivery routes.
- Provided exceptional customer service during interactions and deliveries.
- Demonstrated excellent customer service skills while interacting with clients.
- Provided excellent customer service when interacting with clients.
- Reported any issues or damage to supervisor immediately upon returning from deliveries.
- Delivered flower arrangements to customers in a timely manner.
- Compiled reports on daily routes completed, hours worked, miles driven.
- Loaded and unloaded floral deliveries onto delivery vehicle.
- Adhered to all company policies regarding safety regulations while operating the delivery vehicle.
- Maintained accurate records of orders, invoices, and payments.
- Answered phone calls promptly and accurately taking messages or providing information as needed.
Office Manager
AAA Sealcoating Co
New Castle, Delaware
04.2012 - 04.2014
- Managed daily office operations and ensured efficient workflow.
- Coordinated scheduling for staff and client appointments effectively.
- Oversaw documentation processes for projects and client contracts.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Administrative Assistant
Gracelawn Memorial Park
New Castle, Delaware
- Managed daily office operations and coordinated administrative tasks.
- Assisted in scheduling appointments for families and memorial services.
- Maintained organized records of client information and service requests.
Education
Del Castle Technical High School
Wilmington, DESome College (No Degree) - Secretarial
Golden Beacom College
Wilmington, DESkills
- Floral arrangement delivery
- Route optimization
- Customer communication
- Inventory management
Timeline
Flower Delivery Driver
Ramones Flowers
06.2014 - 06.2017
Office Manager
AAA Sealcoating Co
04.2012 - 04.2014
Administrative Assistant
Gracelawn Memorial Park
Del Castle Technical High School
Some College (No Degree) - Secretarial
Golden Beacom College