Susan Mitchell
Terry,MS
Summary
Results-driven Office Administrator with expertise in billing accuracy, client relationship management, and team collaboration. Proven ability to enhance service excellence and facilitate effective communication among stakeholders.
Overview
25
25
years of professional experience
Work History
Office/Billing Coordinator
Methodist Rehabilitation
Jackson
08.2010 - Current
- Prepare Excel reports, while executing consistent reviews and reconciliations of account discrepancies to enhance billing accuracy and reliability.
- Facilitate seamless interactions among patients, insurance companies, and healthcare providers to expedite resolution of authorizations or billing issues.
- Coordinate efforts of clinical staff in completing supporting documentation to improve communication and achieving goals.
- Conduct training sessions for new team members on insurance compliance, billing procedures and best practices to ensure smooth transitions during organizational changes.
Field Service Representative
Stewart & Associates / CUNA Mutual Group
WI
07.2001 - 06.2010
- Collaborated with clients to ensure optimal use of products and services, enhancing customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Assisted in data entry to insure accurate reporting and maximum use of products.
Education
High School Diploma - Sports Administration
University of Southern Mississippi
Hattiesburg, MSSkills
- Focused on timely project completion
- Proficient in Microsoft Office
- High accuracy standards
- Service excellence
- Multitasking and organization
- Team collaboration
- Client relationship management
- Accounting support
- Courteous and professional
- Regulatory compliance
Timeline
Office/Billing Coordinator
Methodist Rehabilitation
08.2010 - Current
Field Service Representative
Stewart & Associates / CUNA Mutual Group
07.2001 - 06.2010
High School Diploma - Sports Administration
University of Southern Mississippi