Susan Moeller
Ocala,FL
Summary
Skilled bar manager with expertise in supervising teams, engaging guests, and managing inventory. Consistently achieves high levels of customer satisfaction and operational efficiency. Background includes bar management and emergency response, with a reputation for strong leadership and effective problem-solving..
Overview
14
14
years of professional experience
Work History
Bar Manager/Bartender
Indian Shores Campground
Woodruff, Wisconsin
07.2022 - 06.2023
- Oversaw daily bar operations, ensuring seamless service and high guest satisfaction.
- Developed seasonal drink menus to elevate guest engagement and experience.
- Maintained inventory levels and ordered supplies to support bar functions.
- Collaborated with kitchen staff for timely food and drink service delivery.
- Engaged with guests, fostering rapport and encouraging repeat patronage.
- Monitored bartender performance, guaranteeing prompt and courteous customer service.
Animal Control Officer/911 Emergency Dispatcher
Williston Police Department
Williston, ND
06.2012 - 06.2020
- Enforced local animal control laws and regulations effectively.
- Responded to calls regarding stray or dangerous animals promptly.
- Conducted investigations of animal cruelty and neglect cases thoroughly.
- Educated the community on responsible pet ownership and animal safety.
- Collaborated with local veterinarians for animal care and rehabilitation.
- Maintained accurate records of incidents, licenses, and permits diligently.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Operated multi-line telephone systems to manage incoming emergency calls efficiently.
- Assessed caller needs to prioritize responses and allocate resources effectively.
- Maintained accurate logs of all communications and incidents for record-keeping.
- Utilized computer-aided dispatch systems to track unit locations in real-time.
- Provided clear and concise instructions to callers during high-stress situations.
- Trained new dispatchers on procedures, software, and emergency protocols consistently.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched police officers and emergency personnel to calls for service.
Assistant Manager
Walmart
Williston, North Dakota
09.2009 - 06.2012
- Supervised daily operations to ensure compliance with company policies and procedures.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Delegated work to staff, setting priorities and goals.
- Assisted in training new employees on store policies and customer service standards.
- Resolved customer inquiries and issues promptly to maintain satisfaction.
- Conducted regular team meetings to communicate updates and gather feedback.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Education
High School Diploma -
Mountain Home High School
Mountain Home, AR03-1995
Some College (No Degree) - Business
Arkansas State University
Mountain Home, ARSkills
- Bar management
- Bartender supervision
- Menu development
- Inventory management
- Event coordination
- Vendor relationship management
- Guest engagement
- Customer relationship management
- Crisis management
- Staff training
- Attention to detail
- Problem-solving
Timeline
Bar Manager/Bartender
Indian Shores Campground
07.2022 - 06.2023
Animal Control Officer/911 Emergency Dispatcher
Williston Police Department
06.2012 - 06.2020
Assistant Manager
Walmart
09.2009 - 06.2012
High School Diploma -
Mountain Home High School
Some College (No Degree) - Business
Arkansas State University