Susan Moore
Battlefield,MO
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
14
14
years of professional experience
Work History
Teller
Wells Fargo
Fort Collins, Colorado, United States
01.2022 - 04.2025
- Delivered outstanding service handling customer transactions in both lobby and drive-through environments.
- Prepared, outgoing and incoming shipments
- Completed monthly audits of Tellers🏦’s, TCR equipment and vault
- Trained incoming Tellers🏦
- Submitted customer complaints
Medical Assistant / Receptionist
Fusion Medical Spa & Wellness
Ruidoso, New Mexico, United States
04.2017 - 02.2021
- Answering multi line phones
- Patient check in/check out
- Take payments
- Schedule appointments
- Process medical record requests
- Process prescription requests
- Completed and facilitated lab requests and results
- Take vitals
- Room patients
- Phlebotomy
- Ran centrifuge
- HemoCue Hgb Finger sticks
- Injections
- Allergy shots
- Took patient photos on Vectra and Visia cameras
- Set up and assisted in procedures for Doctor and nurses
- Room set up / Room turnover
- Trained in Laser procedures / Fotona Dynamis / Fotona Starwalker/ ICON Palomar:
- 4D Facelift
- Hair Removal
- Lipase
- Eyelase
- Spider vein treatment
- Tattoo removal
- Photofacial
- Vivace (microneedling)
- Emsella treatments
- Emsculpt treatments
- Cleaned / Ran Autoclave and Soniclean
- Ran Horiba CBC machine
- Ran Magellan Autologous Platelet Machine and stem cell centrifuge
- Performed vision and audio testing for flight physicals
- 12 lead Ekg
- Performed Diamond Glow (microderm abrasion) treatments
- New employee training
- Inventory
- Office cleaning
- Laundry
Owner Operator
Plus Apparel
Ruidoso, New Mexico, United States
03.2016 - 03.2017
- Owned / operated plus size clothing store
- Inventory
- Sales
- Advertising
- Operated square pos system
Office Manager
White Dove
Ruidoso, New Mexico, United States
06.2015 - 02.2016
- Inventory
- Purchasing
- Sales
- Shipping
- Cleaning
CSR
NPAS
Euless, Texas, United States
03.2011 - 05.2015
- Collections for a large group hospitals from insurance companies and patients
- Foresight committee representative which focused on the needs and ideas of employees
- Customer service excellence expectations met
- Call qualities passed on monthly basis
- Collection awards and bonuses received
Education
Certificate - Medical Assisting
Education America
Fort Worth, TX05.1997
Skills
- Customer support/ service
- Medical front desk / assistant
LANGUAGES
English - Fluent
Timeline
Teller
Wells Fargo
01.2022 - 04.2025
Medical Assistant / Receptionist
Fusion Medical Spa & Wellness
04.2017 - 02.2021
Owner Operator
Plus Apparel
03.2016 - 03.2017
Office Manager
White Dove
06.2015 - 02.2016
CSR
NPAS
03.2011 - 05.2015
Certificate - Medical Assisting
Education America