Susan Moreno
Houston,Tx
Summary
Dynamic individual with hands-on experience in Case Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
20
20
years of professional experience
Work History
Director of Case Management
HCA Houston Healthcare Northcypress
Cypress, Texas
10.2022 - Current
- Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
- Allocates resources to effectively staff department and meet productivity and quality goals.
- Responsible for oversight of CM core functions and practice.
- Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
- Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
- Assesses and improves the department’s performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
- Ensuring compliance with policies and SOP.
- Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
- Performs other duties as assigned.
- Established clear administrative controls and processes to help staff meet short- and long-term organizational objectives.
- Provided support for complex cases or complaints requiring special attention.
- Collaborated with senior staff members to provide united leadership to employees.
- Supported policy implementation, collaborating with management to define and develop department standards and procedures.
- Evaluated staff performance to determine areas in need of improvement and encourage continuous development.
- Scheduled staff activities, distributing labor for optimal performance and productivity.
Manager of Case Management
HCA Houston Healthcare North Cypress
Cypress, Texas
07.2021 - 10.2022
- Provided services to patients with psychosocial and discharge planning needs.
- Offered crisis intervention, community assistance, coordinated and facilitated the development of a discharge plan of care for at risk patient population with discharge needs.
- Acted as a member of the interdisciplinary patient care team, who communicated and received referrals from other patient care providers to help meet the needs of the patient.
- Provided emergency and crisis intervention services to promptly address issues.
- Performed social work services and interventions for treatment to meet objectives.
Social Worker
HCA Houston Healthcare North Cypress
Cypress, TX
10.2016 - 07.2021
- Assessed client needs and developed tailored intervention plans.
- Facilitated multidisciplinary team meetings to enhance patient care coordination.
- Provided crisis intervention and emotional support to individuals and families.
- Educated clients on available resources, ensuring informed decision-making.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Social worker level II
HHC Elmhurst Hospital Center
Elmhurst, Ny
09.2009 - 07.2016
- Unit social worker in an adult inpatient medical/surgical unit, servicing a diverse 18 year and older population.
- Screened and identified patients who would benefit or required social worker intervention.
- Participated and facilitated interdisciplinary rounds.
- Provided emergency and crisis intervention services to promptly address issues/supportive counseling as needed.
- Provided crisis intervention services in response to emergencies, skillfully managing need for housing, food, clothing, or financial assistance.
- Processed referrals to obtain community resources for housing, public assistance, and healthcare services for clients.
Case Manager
Ridgewood Older Adult Center
Ridgewood, NY
06.2006 - 06.2008
- Performed intakes for new referrals and provided timely documentation according to the Department for the Aging.
- Provided supportive counseling/ crisis intervention for elderly clients.
- Performed in house assessments of homebound senior clients to assist with proper referrals.
Education
Masters of Social Work - Social Work
Adelphi University
Long Island, NYBachelor of Arts - Sociology
Hunter College
New York City, NYSkills
- LMSW with respect for the worth and dignity of individuals who vary in cultural, religious, or ethnic affiliation, race, sexual orientation, gender identity, socioeconomic status, age, physical, characteristics and social/emotional development
- Timely preparation with all documentation
- Fluent in Spanish Proficient in Microsoft Word & Excel
- Staff development
- Discharge planning
- Interdepartmental collaboration
- Conflict resolution
- Staff supervision
- Social services
Languages
Spanish
Native or Bilingual
Timeline
Director of Case Management
HCA Houston Healthcare Northcypress
10.2022 - Current
Manager of Case Management
HCA Houston Healthcare North Cypress
07.2021 - 10.2022
Social Worker
HCA Houston Healthcare North Cypress
10.2016 - 07.2021
Social worker level II
HHC Elmhurst Hospital Center
09.2009 - 07.2016
Case Manager
Ridgewood Older Adult Center
06.2006 - 06.2008
Bachelor of Arts - Sociology
Hunter College
Masters of Social Work - Social Work
Adelphi University