Susan Morrissette
Sandwich,IL
Summary
Adept at streamlining patient care processes, my tenure at Rush Castle Orthopaedics honed my skills in HIPAA compliance and patient service. I excelled in utilizing electronic medical records for efficient scheduling, ensuring a safe and organized environment that significantly reduced healthcare errors. My proactive approach and organizational skills consistently improved patient satisfaction and operational efficiency.
Professional healthcare coordinator with strong focus on surgical planning and patient care. Well-versed in managing preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency. Skilled in patient scheduling, inventory management, and maintaining compliance with healthcare regulations.
Overview
2005
2005
years of professional experience
Work History
Surgery Coordinator
Rush Castle Orthopeadics
- Schedules office, ASC and hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling protocol to ensure maximum efficiency.
- Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups.
- Interfaces with appropriate office/ asc/ hospital/ staff to ensure a cohesive working relationship in providing patient care serves
- Enters notes/special instructions needed for scheduling in the electronic medical record system.
- Effectively utilizes clinical knowledge when determining if a medical clearance appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates the need for prior authorization to appropriate parties as needed.
- Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
- Assists other members of the department as needed.
- Other duties as assigned.
Physical Therapy Aid
Provena Mercy Medical Center
Aurora Il
05.1986 - 11.2004
- Schedules office, ASC and hospital-based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling protocol to ensure maximum efficiency.
- Interfaces with appropriate vendor staff to ensure all necessary equipment will be on site for office and hospital-based procedures, including scheduling with contracted anesthesia groups.
- Interfaces with appropriate office/ asc/ hospital/ staff to ensure a cohesive working relationship in providing patient care serves
- Enters notes/special instructions needed for scheduling in the electronic medical record system.
- Effectively utilizes clinical knowledge when determining if a medical clearance appointment is consistent with the diagnosis/indications indicated by the provider.
- Completes accurate documentation of informed consent with patients for procedures and surgeries as needed.
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients.
- Confirms patient’s insurance provider and either obtains prior authorization or communicates the need for prior authorization to appropriate parties as needed.
- Ensures patients have proper medical clearance and pre-surgical testing as needed. Completes pre-procedure phone calls and confirms appointment times with patients via telephone.
- Reviews discharge instructions with patients and ensures proper follow-up appointments are scheduled at the time the procedure is scheduled.
- Performs all aspects of patient care in an environment that organizes patient safety and reduces the likelihood of medical/health care errors.
- Assists other members of the department as needed.
- Other duties as assigned.
Education
General Education -
East Aurora High School
Aurora, IL06.1982
Skills
- HIPAA compliance
- Patient service
- Knowledge of electronic medical records
- Organization skills
- Takes initiative
Timeline
Physical Therapy Aid
Provena Mercy Medical Center
05.1986 - 11.2004
Surgery Coordinator
Rush Castle Orthopeadics
General Education -
East Aurora High School