Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Susan Mosher

Plaistow,NH

Summary

Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.

Overview

20
20
years of professional experience

Work History

Membership Advisor

Cedardale Health & Fitness
Haverhill, MA
01.2017 - 04.2021
  • Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
  • Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
  • Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Exceeded sales goals, increased revenue and facilitated sales.
  • Managed over 50 calls per day.

Membership Coordinator

Plaistow YMCA
Plaistow, NH
09.2015 - 11.2017
  • Scheduled and assigned daily work and activities for membership Staff.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Effective liaison between customers and internal departments.
  • Sought ways to improve processes and services provided.
  • Created monthly meetings for cashiers and membership desk associates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Membership Staff

Plaistow YMCA
Plaistow, United States
08.2014 - 09.2015
  • Cultivated loyal member base through events and promotion of members-only services.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Maintained strict safety standards facility-wide and with every group.

Education

Associate of Arts -

North Shore Community College
Danvers, MA
05.1988

High School Diploma -

Ipswich High School
Ipswich, MA
06.1985

Skills

  • Information Updates
  • Order and Refund Processing
  • Client Needs Assessment
  • Efficient and Detail-Oriented
  • Membership Retention
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Relationship building

Certification

CPR and First Aid Training

Pediatric and Adult

Timeline

Membership Advisor

Cedardale Health & Fitness
01.2017 - 04.2021

Membership Coordinator

Plaistow YMCA
09.2015 - 11.2017

Membership Staff

Plaistow YMCA
08.2014 - 09.2015

Associate of Arts -

North Shore Community College

High School Diploma -

Ipswich High School

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