Summary
Overview
Work History
Education
Skills
Certification
GUARDIAN AD LITEM
Scouts
Timeline
Generic

SUSAN MOSS

Ruskin,FL

Summary

Performance-driven Vice President with 35 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment. Dedicated insurance professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

29
29
years of professional experience
1
1
Certification

Work History

VP OF CLAIMS

EAST BAY INSURANCE
APOLLO BEACH, United States
01.1996 - Current
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Identified opportunities to improve business process flows and productivity.
  • Identified issues with production, workforce and material sourcing and implemented successful solutions.
  • Clarified roles, responsibilities and expectations of staff.
  • Oversaw hiring, adding valuable, talented professionals to strengthen management team.
  • Established performance goals for department and outlined processes for achievement.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Resolved issues and recommended actions based on production and compliance reports.
  • Monitored industry trends, keeping current on latest changes and competition in industry.
  • Identified and resolved issues between employees, promoting better collaboration and mutual respect.
  • Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
  • Attended trade shows and client meetings, promoting brand and building rapport with prospects.
  • Led operational team in development, rollout and management of new product lines.
  • Evaluated product development strategies and prepared alternative approaches to goal achievement.
  • Orchestrated positive media coverage and stakeholder relations as public face of company.

Licensed Insurance Agent

PROGRESSIVE
Tampa, FL
09.1995 - 12.1996
  • Provided coverage option information to assist clients in protecting assets.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Exceeded corporate quotas for monthly policy sales.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Calculated quotes and educated potential clients on insurance options.

Customer Service Representative

Progressive
Tampa, FL
08.1994 - 09.1995
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers over 100 calls per day.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.

Education

High School Diploma -

East Bay High School
Gibsonton, FL
05.1990

Skills

  • Customer Education
  • Change and Growth Management
  • Partnerships and Affiliations
  • Lead Generation
  • Process Improvement
  • Leadership and People Development
  • Employee Motivation and Performance
  • Business Development
  • Performance Monitoring
  • Market Research
  • Media Relations
  • Staff Training

Certification

  • Licensed Insurance Agent - 28 years

GUARDIAN AD LITEM

Volunteer Guardian Ad Litem since May 2020. Advocating for children in foster care. Attend monthly staffing, develop trusting and empowering relationship with children, attend quarterly hearings to provide status updates to the court and report on issues as they arise. Help determine goals for reunification or other long term goals for children and families.

Scouts

Assistant Scout Master, Advancement Chair and Merit Badge Counselor for Troop 219 for 5 years. Helping scouts with rank and badge advancement on their path to eagle.

Timeline

VP OF CLAIMS

EAST BAY INSURANCE
01.1996 - Current

Licensed Insurance Agent

PROGRESSIVE
09.1995 - 12.1996

Customer Service Representative

Progressive
08.1994 - 09.1995

High School Diploma -

East Bay High School

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SUSAN MOSS