Susan Muchnij
Lakewood,CO
Summary
Over 20 years of excellence and professionalism with successfully supporting diverse populations in multifamily housing industry. Offering skills and talents which enhance success of company and proven customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Renewal Specialist
UDR Inc.
08.2021 - Current
- Responsible for supporting over 5000 residents at 12 communities in California (previously WA and OR) with renewal leases and related processes.
- Maintain detailed records of all renewal activities providing valuable data for analysis and decision making.
- Work with pricing analysts, Community and Business Managers, to secure renewal leases, balancing the needs of the business with those of individual residents.
- Review all aspects of renewal to ensure accuracy of lease, and requirements for renewals are communicated and fulfilled.
- Identify upsell opportunities during renewal discussions resulting in increased revenue.
- Received recognition as top performer in President's club in 2021 and 2023.
- Establish rapport with residents and serve as liaison with onsite teams, office/maintenance teams, and Business Managers to address resident concerns and enhance customer satisfaction.
Leasing Specialist
Highmark Residential/Equity Residential/Archstone
09.2000 - 08.2021
- Utilize proven sales techniques and communication skills to successfully manage all aspects of leasing process
- Build rapport with prospects, residents, and co-workers to maintain high level of sales and customer satisfaction
- Overcome objectives with prospects and residents to increase occupancy rates (45% closing ratio in 2020) and renewals
- Cultivate positive work environment
- Conduct unit inspections to ensure high quality home at move in
- Annual file audit
- Successfully organize and host resident activities in conjunction with team
Alumni Relations Director
Walsh College
- Organized and successfully hosted multiple fundraising campaigns and special events
- Innovative as demonstrated by establishing Annual Golf Outings
- Recruited and trained volunteers
- Assisted in managing development of marketing materials
- Supervised maintenance of alumni database
- Liaison between alumni, students, Alumni Board of Directors and President's Office
Education
MBA - Marketing
Wayne State University
Detroit, MIBachelor of Science - Finance
Oakland University
Rochester, MI,Skills
- Excellent communication skills, patience, & sincere interest in others
- Team Oriented
- Maintain high renewal ratio
- Relationship building and retention
- Experience with OneSite, YieldStar, Rhino, PetScreening, Microsoft office and Excel
Accomplishments
Recognized in President's club in 2021 and 2023 at UDR. Leasing Icon, Million Dollar Club at Highmark Residential in 2020.
Timeline
Renewal Specialist
UDR Inc.
08.2021 - Current
Leasing Specialist
Highmark Residential/Equity Residential/Archstone
09.2000 - 08.2021
Alumni Relations Director
Walsh College
MBA - Marketing
Wayne State University
Bachelor of Science - Finance
Oakland University
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