Susan Mullen
Tempe,AZ
Summary
Several years of customer service experience.
Looking for a position where I can grow in this field.
End goal for profession is to be a psychiatric nurse practitioner and provide more services for those who need it most.
Overview
15
15
years of professional experience
Work History
BARTENDER, ASSISTANT MANAGER
Cornish Pasty
2015.03 - 2023.05
- Developed strong working relationships with customers and staff
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor
- Kept bar organized and clean during busy hours
- Handled cash drawer accurately throughout shift including opening and closing out register each day
SERVER MANAGER
The Parlor
2019.01 - 2023.04
- Managed restaurant closing duties by restocking items and reconciling cash drawers
- Helped customers select food and beverages by presenting menu and offering suggestions or recommendations
- Assigned duties, responsibilities, and work stations to employees in accordance with work requirements
INSIDE SALES REPRESENTATIVE
Chefs' Warehouse
2016.05 - 2019.01
- Managed friendly and professional customer interactions
- Built trust with clients by providing accurate information, timely follow-up and excellent customer service
- Developed positive and collaborative relationships with peers, customers and company managers
- Demonstrated strong communication skills in order to effectively convey product information and close sales
BHT/HOUSE MANAGER
A Better Today Recovery Center
2014.01 - 2016.06
- Built and maintained positive staff relationships to promote teamwork and better serve clients
- Completed documentation for every incident and forwarded to correct personnel for review
- Conducted client rounds to check on residents
ADMISSIONS COORDINATOR
A Better Today Recovery
2014.05 - 2016.06
- Confirmed all insurance benefits met standards of admissions as dictated by policy
- Managed admissions processes for incoming clients, promptly collecting and processing necessary documents
- Completed preliminary paperwork for incoming and outgoing patients
- Collaborated with admissions team to develop and implement strategies to improve admissions process
- Assisted in patient admission process based on federal and state laws
Unit Secretary
St Luke's Behavioral Health Hospital
2008.04 - 2010.05
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Education
Bachelor of Science - Nursing
Arizona State University
01.2006
Associate of Applied Science - General
Phoenix College
05.2004
Skills
- Making Change
- Professional Service Standards
- Preventive Maintenance
- Exceptional organization
- Crisis Intervention
- Building relationships
Accomplishments
Three promotions in two years, at A Better Today Recovery.
Associates Degree.
Successful fundraising for those who need it.
References
References available upon request.
Recovery community service
I have extensive experience with the recovery community serving on a total of 9 boards over 9 years.
Sat on the steering committee, holding several different positions of a local fundraising convention for a twelve step fellowship, for five years in a row.
World Services Board member for 6 years
World Services Convention chair 2 years
Continual service work with others who are struggling with SUD
Timeline
SERVER MANAGER
The Parlor
2019.01 - 2023.04
INSIDE SALES REPRESENTATIVE
Chefs' Warehouse
2016.05 - 2019.01
BARTENDER, ASSISTANT MANAGER
Cornish Pasty
2015.03 - 2023.05
ADMISSIONS COORDINATOR
A Better Today Recovery
2014.05 - 2016.06
BHT/HOUSE MANAGER
A Better Today Recovery Center
2014.01 - 2016.06
Unit Secretary
St Luke's Behavioral Health Hospital
2008.04 - 2010.05
Bachelor of Science - Nursing
Arizona State University
Associate of Applied Science - General
Phoenix College
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