SUSAN MULLEN
Cornish Pasty
Maricopa,az
16
years of professional experience
Professional hospitality support specialist with strong experience in fast-paced environments. Excel in assisting with bar operations, ensuring smooth service, and maintaining high standards of cleanliness and organization. Reliable team player with strong problem-solving skills and adaptability to changing demands. Skilled in customer interaction, inventory management, and maintaining welcoming atmosphere.
Work History
BARTENDER, ASSISTANT MANAGER
2 Months- Ensured bar maintained a high standard of cleanliness while efficiently serving over 100 customers during peak hours.
- Coordinated with servers and kitchen staff to expedite drink delivery and guest service.
- Assisted with opening and closing procedures, including cash handling and bar resets.
- Supported bartenders with glassware, garnishes, and bar setup for smooth service flow.
- Restocked beer, liquor, mixers, and dry goods to maintain efficient bar operations.
Server Assistant Manager
4 Years 3 Months- Reconciled cash drawers and restocked inventory to maintain smooth restaurant operations during closing, managing $3,000+ in revenue.
- Coordinated assignments for team of 15 to improve workflow efficiency by 20% through strategic skill-based placement.
- Supervised server operations, ensuring consistent guest service and shift readiness across front-of-house teams.
- Coordinated staffing assignments, balancing coverage, breaks, and dining room flow during peak service.
- Trained servers on service standards, menu knowledge, and POS procedures to improve team consistency.
- Resolved guest concerns promptly, preserving satisfaction and supporting positive dining experiences.
INSIDE SALES REPRESENTATIVE
2 Years 8 Months- Cultivated positive customer interactions to build rapport and trust.
- Identified client needs and boosted sales by 20% through effective consultative selling techniques.
- Fostered client trust by delivering accurate information, following up promptly, and achieving a 95% customer satisfaction rate.
- Managed professional customer interactions to enhance customer experience and satisfaction
- Managed inbound customer orders, ensuring accurate entry, pricing, and product availability confirmation.
- Resolved account inquiries by coordinating with operations, logistics, and purchasing teams.
ADMISSIONS COORDINATOR
2 Years 1 Month- Strategically partnered with admissions team to enhance the admissions process, resulting in a 15% increase in applicant satisfaction.
- Managed admissions processes for incoming clients, efficiently collecting and processing required documents to streamline operations.
- Organized and submitted preliminary documents for patients' admission and discharge. for incoming and outgoing patients
- Completed preliminary paperwork for incoming and outgoing patients
- Coordinated admissions workflows, guiding prospective patients through intake, screening, and placement steps.
BHT/HOUSE MANAGER
1 Year 3 Months- Streamlined documentation for over 100 incidents, ensuring timely review by the appropriate personnel.
- Performed daily rounds for 50+ residents, ensuring their needs were met and enhancing overall satisfaction.
- Streamlined client intake procedures for over 50 new admissions, ensuring compliance with internal standards and enhancing client satisfaction.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Monitored patient behavior and reported changes to clinical staff
- Supported treatment plans through daily therapeutic and recreational activities
UNIT COORDINATOR
2 Years 4 Months- Maintained patient confidentiality in line with HIPAA regulations
- Oversaw 100+ incoming calls daily, enhancing caller guidance and improving staff response times by 20%.
- Streamlined organization of patient charts and reports, enhancing office efficiency and accessibility by 30%.
- Fostered collaborative relationships with 20+ healthcare professionals, enhancing communication and improving patient care outcomes.
- Supported office staff and operational requirements with administrative tasks
- Maintained current and accurate medical records for patients
- Provided information for patient admissions and discharges to foster timely processing
- Executed transcription of over 200 doctors' medication orders and lab tests weekly, enhancing accuracy and efficiency in patient care.
- Executed lab paperwork processing, resulting in a 20% reduction in turnaround time for physicians' orders.
Education
Bachelor of Science - Health Care Management
- 3.8 GPA
- Dean's List
- Honor Roll
Bachelor of Science - Nursing
- 3.89 GPA
- Dean's List
- Honor Roll
Associate of Applied Science - General
- 3.9 GPA
- Dean's List
- Honor Roll
Skills
Clear and Effective Communication
Strong multitasking
Professional Service Standards
Customer Service
Mixology
Inventory Management
Cash Handling
Communication Skills
Team Leadership
Sales Techniques
Timeline
BARTENDER, ASSISTANT MANAGER
Cornish Pasty
03.2023 - 05.2023Read More
Server Assistant Manager
The Parlor
01.2019 - 04.2023Read More
INSIDE SALES REPRESENTATIVE
Chefs' Warehouse
05.2016 - 01.2019Read More
ADMISSIONS COORDINATOR
A Better Today Recovery
05.2014 - 06.2016Read More
BHT/HOUSE MANAGER
A Better Today Recovery Center
02.2014 - 05.2015Read More
UNIT COORDINATOR
St Lukes Behavioral Hospital
02.2007 - 06.2009Read More
Arizona State University
Bachelor of Science from Health Care Management
Read More
Grand Canyon University
Bachelor of Science from Nursing
Read More
Phoenix College
Associate of Applied Science from General
Read More