Susan Myers
Greenville,SC
Summary
Detail-oriented and adaptable professional with extensive experience in healthcare, travel coordination and patient services. Work closely with multiple departments to assure the tasks at hand are efficiently completed.
Demonstrates strong communication and client relation skills, effectively managing high-volume workloads while streamlining processes to enhance operational efficiency.
Overview
10
10
years of professional experience
Work History
Travel Coordinator
Radar Healthcare Providers
Simpsonville, SC
07.2022 - Current
- Coordinated travel arrangements for healthcare professionals, ensuring timely and efficient itineraries.
- Managed vendor relationships to secure competitive rates and preferred services for travel needs.
- Streamlined booking processes using industry-specific software to enhance operational efficiency.
- Developed travel policies that improved compliance and reduced costs across all trips.
- Secure and process hotel folios, car rental receipts and flight information for accurate documentation and expense tracking
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Supported company growth by contributing ideas during brainstorming sessions focused on expanding the range of services offered to clients.
Patient Service Specialist
ATI Physical Therapy
Simpsonville, SC 29681
04.2019 - 07.2022
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Trained new staff on operational procedures and patient interaction protocols to ensure consistency.
- Administration Compliance Verification Liaison.
- Assist Clinicians and Department Heads with day to day activities.
- Liaison between ATI Clinicians and Physician Referrals.
MYELO-CP Assistant – Medical Staff
Shriners Hospital for Children
Greenville, SC
10.2017 - 12.2018
- Provide assistance for advanced practice of Doctors and Nurse Practitioners.
- Assisted in patient care coordination, ensuring timely and effective treatment plans for multiple clinic schedules.
- Managed medical records using electronic health record systems to improve data accessibility.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
- Responsible for preparation of presentations and manuscripts.
- Liaison between Specialty clinics and other department in the hospital.
- Trained new staff on hospital protocols and best practices for patient interactions.
Administrative Assistant of Surgical Services
Shriners Hospital for Children
Greenville, SC
06.2016 - 10.2017
- Coordinated scheduling for patient appointments, ensuring optimal flow and resource utilization.
- Managed confidential patient records using electronic health record (EHR) systems to maintain accuracy.
- Streamlined OR operations by implementing efficient surgical schedules for multiple Surgeons, PAs, Anesthesiologist, CRNAs, and Nurses that made up the Shriners Surgical Team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships with surgical vendors.
Education
Master of Science - Healthcare Administration
University of Phoenix
Tempe, AZ02-2014
Master of Science - Business Administration And Management
University of South Carolina
Columbia, SC05-1990
Skills
- Strong oral and written communication skills
- Ability to Adapt to Changing Fast Pace Environment
- Client relation skills, from both a customer service and administrative standpoint
- Detail Orientated
- Motivated self starter that can work independently but is willing to take direction as needed
- Efficient is Excel, Word, Salesforce and Adobe
Timeline
Travel Coordinator
Radar Healthcare Providers
07.2022 - Current
Patient Service Specialist
ATI Physical Therapy
04.2019 - 07.2022
MYELO-CP Assistant – Medical Staff
Shriners Hospital for Children
10.2017 - 12.2018
Administrative Assistant of Surgical Services
Shriners Hospital for Children
06.2016 - 10.2017
Master of Science - Healthcare Administration
University of Phoenix
Master of Science - Business Administration And Management
University of South Carolina