Susan Neblett
Cumberland Furnace,TN
Summary
Versatile and results-driven professional with expertise in billing systems and software, and a proven track record of enhancing customer satisfaction through efficient business processes. At Forward Intermodal, led initiatives to resolve billing discrepancies, significantly improving system accuracy. Demonstrates strong leadership and insurance verification skills, ensuring operational excellence and financial integrity at S&R Spring Cleaning.
Overview
24
24
years of professional experience
Work History
Billing Specialist
Forward Intermodal
11.2017 - 05.2024
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Cleaning Owner
S&R Spring Cleaning
05.2000 - 11.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
GED -
Hickman County High School
Centerville, TNSkills
- Billing systems and software
- Insurance Verification
- Invoice Processing
- Claims Processing
- Payment posting
Timeline
Billing Specialist
Forward Intermodal
11.2017 - 05.2024
Cleaning Owner
S&R Spring Cleaning
05.2000 - 11.2017
GED -
Hickman County High School
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