SUSAN NELMS KUHNS
Boston,GA
Summary
Accomplished customer service professional with over two decades of experience in universal office management, departmental organization, and client assistance. Demonstrates consistent delivery of exceptional service and ensures high levels of client satisfaction. Proven expertise in multitasking and efficient task management. Strong attention to detail, excellent communication skills, and a collaborative approach contribute to effectiveness as an ideal candidate.
Overview
19
19
years of professional experience
Work History
Insurance / Financial Specialist
McIntosh Clinic
Thomasville, GA
01.2009 - 09.2017
- Intimate knowledge of private insurance guidelines as well as government insurance processes to include the dynamic conditions of Medicaid, Medicare, and the Affordable Healthcare Act
- Operates data and records management systems, coordinates insurance claims, and adheres to HIPA and PHI guidelines
- Responsible for entering and coding patient services into a computer system and generating invoices to be sent to the patient
- Works closely with medical office staff to identify, resolve, and share information regarding payer trends, guidelines, and any new occupational updates.
Real Estate Assistant
Crocker Realty
Thomasville, GA
01.2007 - 01.2009
- Created & managed all systems for sellers, buyers, client database management, lead generation tracking, lead follow-up & all office administration
- Scheduled 30 Day, 90 Day & 120 Day client customer service follow up calls to assist with any home improvement provider recommendations and to ask for referrals
- Prepared all listing materials: pre-listing presentation, Listing Agreement, sellers’ disclosures, comparative market analysis, pull online property profile, research old multiple listing service (MLS) listings, and etc
- Coordinated the purchasing of any office equipment, marketing materials, and any other business related supplies and materials.
Insurance / Financial Specialist
McIntosh Clinic
Thomasville, GA
01.1999 - 01.2007
- Managed collections and unpaid accounts by establishing payment arrangements with patients, monitoring payments, and following up with patients if or when there was a lapse in payment
- Generated reports and provided insurance regulatory information to appropriate government agencies concerning professional standards, organizational policies and procedures, federal, state, and local requirements and standards
- Responsible for accounts receivable tasks, claim submissions, payment posting, and insurance and billing inquiries
- Balanced daily batches and reports, prepared income reports and statistics, and distributed weekly reports.
Education
College Preparatory Diploma -
Thomas County Central High School
01.1993
Skills
- Customer service
- Verbal and written communication
- Dependable
- Meticulous
- Microsoft Office
- Time management
- Efficient
- Professional
References
- Debi McCullers, (229) 403-6980, Office Manager, Vita Veins, Thomasville, GA
- Angie Hines, (229) 225-8620, Medical Director, McIntosh Clinic, Thomasville, GA
- Darla Campbell, (229) 221-2087, Office Manager, McIntosh Clinic, Thomasville, GA
Timeline
Insurance / Financial Specialist
McIntosh Clinic
01.2009 - 09.2017
Real Estate Assistant
Crocker Realty
01.2007 - 01.2009
Insurance / Financial Specialist
McIntosh Clinic
01.1999 - 01.2007
College Preparatory Diploma -
Thomas County Central High School