Susan Ng
Silver Springs
Summary
Dynamic and results-driven professional with extensive experience in customer service and team collaboration at China King Silver Springs. Proven ability to enhance customer satisfaction through effective complaint resolution and strong attention to detail. Skilled in cash handling and maintaining operational efficiency, consistently achieving high service standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier Supervisor
China King Silver Springs
Silver Springs, FL
10.2023 - Current
- Supervised daily cashier operations, ensuring efficient transaction processing and customer service.
- Trained new cashiers on register systems and customer interaction protocols.
- Monitored cash flow and maintained accurate cash drawer balances during shifts.
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
Waitress
Sumi Sushi and Hibachi
Leesburg, FL
05.2026 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed orders efficiently using point-of-sale system to ensure timely delivery.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Adapted quickly to changing schedules and high-volume service demands during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive dining experiences.
Front of House Staff Member
Silver Rice
Brooklyn, NY
09.2021 - 03.2022
- Answered the phones and took customers' orders.
- Packaged orders in a timely fashion
- Refilled condiments and other necessities.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on operational procedures and service standards.
- Operated point-of-sale system efficiently, ensuring accurate transaction processing.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
Warehouse Worker
Amazon Prime Now
Brooklyn, NY
07.2018 - 02.2020
- Loaded and unloaded shipments, ensuring accurate order fulfillment and product placement.
- Maintained cleanliness and organization of work area to meet safety standards.
- Collaborated with team members to streamline processes and improve workflow efficiency.
- Assisted in inventory audits, verifying stock levels against records for accuracy.
- Implemented best practices for packaging, reducing damage during transit.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as fifty pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Front of House Supervisor
Pop Karma
New York, NY
07.2016 - 02.2018
- Supervised daily operations, ensuring excellent customer service and staff performance.
- Trained and mentored team members on service standards
- Managed inventory levels, coordinating with suppliers for timely stock replenishment.
- Implemented workflow improvements to enhance efficiency during peak service periods.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Monitored cleanliness and organization of front-of-house areas to meet health standards.
Education
No Degree - Economics
Hunter College
New York, NYHigh School Diploma -
The Bronx High School of Science
The Bronx, NYSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Handling complaints
- Hospitality service expertise
Timeline
Waitress
Sumi Sushi and Hibachi
05.2026 - Current
Cashier Supervisor
China King Silver Springs
10.2023 - Current
Front of House Staff Member
Silver Rice
09.2021 - 03.2022
Warehouse Worker
Amazon Prime Now
07.2018 - 02.2020
Front of House Supervisor
Pop Karma
07.2016 - 02.2018
No Degree - Economics
Hunter College
High School Diploma -
The Bronx High School of Science