Susan Ngo Cruz
Chino,CA
Summary
Seasoned Clinic Manager with background in overseeing daily operations, streamlining administrative processes, and enhancing patient satisfaction. Strong leadership skills coupled with ability to develop and implement strategic plans. Notable success in improving clinic efficiency and productivity while ensuring compliance with healthcare regulations. Skilled at fostering team collaboration and driving continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Clinic Manager
Unicare Community Health Center
Ontario, CA
09.2024 - Current
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Developed policies and procedures for the clinic to ensure quality service delivery.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Oversaw ordering, purchasing and maintenance of clinical equipment.
- Handled payroll help desk and answered questions regarding correct and accurate payroll time entry.
Covid Compliance
Testing Page
Los Angeles, CA
09.2020 - 02.2023
- Monitored premise entry points to determine if employees and visitors met compliance standards prior to admittance
- Acquired knowledge and stayed up to date on best practices for slowing spread of Covid-19
- Ensured compliance with applicable regulatory requirements for product testing.
Surgery Scheduler
University Vascular Associates
Los Angeles, CA
04.2016 - 12.2020
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Office Manager
Santa Monica Urgent Care
Santa Monica, CA
03.2014 - 04.2016
- Supervised staff members, organized schedules and delegated tasks.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
Education
Associate of Science - Nursing
Bellevue Community College
Bellevue06-2013
Skills
- Administrative Leadership
- Program Management
- Operations Management
- Scheduling
- HIPAA Compliance
- Back office
- Vendor Relations
Timeline
Clinic Manager
Unicare Community Health Center
09.2024 - Current
Covid Compliance
Testing Page
09.2020 - 02.2023
Surgery Scheduler
University Vascular Associates
04.2016 - 12.2020
Office Manager
Santa Monica Urgent Care
03.2014 - 04.2016
Associate of Science - Nursing
Bellevue Community College
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