Summary
Overview
Work History
Education
Skills
Timeline
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Susan Nigito

Stanfield,NC

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Blueridge Communications
Palmerton, PA
10.2008 - 03.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Associate of Arts -

Central Penn College
Harrisburg, PA
06-1986

Skills

  • Customer relations
  • Good Telephone Etiquette
  • Time management
  • Relationship building
  • Data entry
  • Networking
  • Basic math
  • Active listening
  • Troubleshooting
  • Teamwork and collaboration
  • Team management
  • Task prioritization
  • Customer service
  • Friendly, positive attitude
  • Microsoft Word

Timeline

Customer Service Representative

Blueridge Communications
10.2008 - 03.2014

Associate of Arts -

Central Penn College

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Susan Nigito