Summary
Overview
Work History
Education
Skills
Timeline
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Susan Oliphant

Fort Walton Beach,FL

Summary

Successful Business Assistant with 6 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Overview

6
6
years of professional experience

Work History

Business Assistant

Okaloosa Family Dentistry
07.2022 - 07.2024
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.

Patient Service Representative

Okaloosa Family Dentistry
08.2020 - 04.2022
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.

Patient Service Representative

Aspen Dental
10.2018 - 08.2020
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Resolved billing inquiries and disputes in timely fashion.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Verified insurance eligibility and coverage for patients.

Education

Cosmetology -

Tom P. Haney Technical Center
Panama City, FL
12.2003

Skills

  • Insurance verifying
  • Customer Service
  • Patient confidentiality
  • HIPAA Compliance
  • Office Administration
  • Appointment Scheduling
  • Payment Collection
  • Multitasking and Organization

Timeline

Business Assistant

Okaloosa Family Dentistry
07.2022 - 07.2024

Patient Service Representative

Okaloosa Family Dentistry
08.2020 - 04.2022

Patient Service Representative

Aspen Dental
10.2018 - 08.2020

Cosmetology -

Tom P. Haney Technical Center

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