Susan Osti
Union
Summary
Accomplished Retail Store Manager with 15 plus years of success in customer service and team leadership. Delegates and monitors product merchandising, guest service delivery and sales strategy to support corporate growth and profitability. Controls store expense lines by employing proactive methods.
Overview
31
31
years of professional experience
Work History
Store Manager
Extra Space Storage
Glenbrook
10.2025 - Current
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and implemented effective stock control procedures.
- Trained and developed staff to enhance customer service skills and product knowledge.
Closing Manager
ShopRite
Springfield
02.2025 - 10.2025
- Supervised closing procedures to ensure compliance with company policies.
- Trained staff on effective cash handling and register operations.
- Coordinated shift schedules to optimize staffing levels during peak hours.
Grocery Manager
Kings Food Markets
Summit
09.2024 - 02.2025
- Managed daily grocery operations and staff scheduling for efficient workflow.
- Oversaw inventory control, ensuring accurate stock levels and timely restocking.
- Trained and mentored team members to enhance customer service skills.
Store Manager
Rite aid Pharmacy
Perth Amboy
08.2021 - 09.2024
- Provide outstanding customer shopping experience
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Led team by example to maintain focus on performance and achieving targets.
- Opening and closing store
- Planograms
- Store ordering
- Receiving weekly replenishment
Store Manager
Walgreens
Union
07.2018 - 08.2021
- Received and acted on customer feedback to boost return custom rate.
- Maintained high store standards in merchandising, security and visual presentation.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Overseeing daily front end and pharmacy operations
Store Manager
Rite aid Pharmacy
Union
08.2011 - 07.2018
- Monitored budgets and employed comprehensive loss prevention and inventory management strategies to meet goals.
- Managed inventory audits, financial reconciliations and sales reporting.
- Directed merchandising strategy to create eye-catching displays and increase revenue.
- Daily operations of front end
Office Manager/Dispatcher
Union Taxi Car Service
Union
05.1995 - 08.2011
- Supported front office operations by conducting in-depth research and preparing reports.
- Acted as liaison between different teams within organization to ensure smooth communication flow.
- Supported accounting processes by validating and entering bills and payments.
- Scheduling
- Customer service
- Overseeing and scheduling drivers
- Time management
Education
Diploma - General Studies
Union High School
Union, NjSkills
- Customer Service Management
- Operations Management
- Team Development
- Time Management
- Merchandising
- Strong leadership & communication
- Employee Relations
- Strong organizational & analytical abilities
Timeline
Store Manager
Extra Space Storage
10.2025 - Current
Closing Manager
ShopRite
02.2025 - 10.2025
Grocery Manager
Kings Food Markets
09.2024 - 02.2025
Store Manager
Rite aid Pharmacy
08.2021 - 09.2024
Store Manager
Walgreens
07.2018 - 08.2021
Store Manager
Rite aid Pharmacy
08.2011 - 07.2018
Office Manager/Dispatcher
Union Taxi Car Service
05.1995 - 08.2011
Diploma - General Studies
Union High School