Susan Otero
Pembroke Pines,FL
Summary
Dedicated healthcare professional with over 31 years of experience in the medical field, specializing in patient services, administrative support, and insurance verification. Adept at working with diverse populations and ensuring efficient clinic operations. Seeking a challenging role in a growth-oriented organization where I can leverage my expertise to enhance patient care, streamline processes, and contribute to a dynamic healthcare team.
Overview
21
21
years of professional experience
Work History
Front Desk Supervisor
Riverchase Dermatology
05.2014 - 01.2025
- Greeted visitors and Dedicated healthcare professional with over 31 years of experience in the medical field, specializing in patient services, administrative support, and insurance verification. Adept at working with diverse populations and ensuring efficient clinic operations. Seeking a challenging role in a growth-oriented organization where I can leverage my expertise to enhance patient care, streamline processes, and contribute to a dynamic healthcare team. upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Managed front desk maintenance of client records and lab data.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Register new patients, update existing patient demographics, and verify insurance information using the EMA system.
- Ensure insurance verification is complete, collect co-pays and outstanding balances, and confirm necessary authorizations are on file.
- Schedule surgeries and coordinate follow-up appointments as needed.
Front Office Coordinator
Sheridan Healthcare
05.2004 - 01.2014
- Aided colleagues, managers, and customers through regular communication and assistance.
- Managed all Self-Pay accounts for the office division, ensuring accurate billing and timely collections.
- Oversaw attorney accounts and settlements, handling correspondence, requests, and negotiations efficiently.
- Acted as a liaison between hospitals and the corporate office for the Radiology Department, facilitating seamless communication.
- Reviewed Radiology reports to identify discrepancies, conducted audits, and communicated findings to Radiologists across multiple hospital sites.
- Provided professional support by handling incoming calls from physicians and affiliated healthcare locations, resolving inquiries promptly.
Skills
- Scheduling and planning
- Exceptional communication
- Strong leadership
- Conflict management
- Administrative skills
- Staff training
- Task delegation
- Problem-solving skills
- Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Riverchase Dermatology
05.2014 - 01.2025
Front Office Coordinator
Sheridan Healthcare
05.2004 - 01.2014
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