Susan Pandak
Jupiter,FL
Summary
Accomplished business professional with 37 years of progressive experience. Skilled in customer service, team leadership, operations management, and problem solving. Recognized for professionalism, sound judgment, and the ability to build positive relationships with customers and colleagues. Seeking a position in banking, customer service or office administration where I can provide dependable, high quality service and contribute to a positive customer experience.
Overview
38
38
years of professional experience
Work History
Bookkeeper
Deerfield Mowing & Property
Jupiter, FL
09.2022 - Current
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Ensured accuracy in all accounting entries and records.
- Managed bank reconciliations to ensure consistency between accounts and financial records.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Collaborated with management to streamline bookkeeping processes and improve efficiency.
- Recorded financial transactions and maintained accurate ledgers for Deerfield Mowing & Property.
Auto Underwriting Team Manager
State Farm Mutual Automobile Insurance Company
Jupiter, Florida
08.1988 - 12.2025
- Managed team operations to ensure consistent delivery of exceptional customer service.
- Oversaw employee training programs that increased team skills and knowledge.
- Developed strategies that enhanced workflow efficiency and productivity.
- Coordinated interdepartmental communication to enhance process efficiency and resolve issues.
- Implemented performance metrics to evaluate team effectiveness and service quality.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Reviewed policy changes and ensured team compliance with corporate standards and regulations.
Education
Bachelor of Arts - Business Administration And Management
Immaculata University
Malvern06-2000
Skills
- Bank reconciliation
- Expense tracking
- Client relations
- Problem solving
- General ledger entries
- Attention to detail
- Time management
- Process optimization
Timeline
Bookkeeper
Deerfield Mowing & Property
09.2022 - Current
Auto Underwriting Team Manager
State Farm Mutual Automobile Insurance Company
08.1988 - 12.2025
Bachelor of Arts - Business Administration And Management
Immaculata University