Susan Pattillo

• Directed daily store operations, ensuring consistent customer service and efficient workflow across departments.
• Managed inventory levels, reorder schedules, and stock organization to prevent shortages and overstock.
• Coordinated cash handling procedures, register accuracy, and end-of-day reconciliation.
• Resolved customer concerns promptly, preserving service quality and supporting repeat business.
• Built vendor relationships, negotiated deliveries, and maintained dependable supply chain communication.

• Greeted customers and provided prompt, courteous service at checkout.
• Scanned merchandise, applied discounts, and verified pricing at register.
• Maintained organized checkout area and replenished supplies as needed.
• Assisted customers with returns, exchanges, and receipt inquiries.
• Followed cash handling procedures and maintained transaction security.
• Greeted customers entering store and responded promptly to customer needs.

• Entered offender data into records systems with attention to accuracy and completeness.
• Verified confidential documents against source records to resolve discrepancies quickly.
• Updated inmate files, case information, and database entries according to department procedures.
• Assisted staff with routine data requests and ensured timely records processing.

• Stocked shelves and bins with automotive parts, maintaining organized, accessible inventory displays.
• Assisted customers by locating parts and delivering timely floor support.
• Pulled, staged, and replenished merchandise to keep sales floor ready.
• Answered customer questions and provided detailed product information.
• Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Set-up store from ground level with shelving then merchandise according to layout.

• Answered multi-line phone systems, routed calls, and relayed messages accurately
• Greeted visitors, verified appointments, and maintained professional front desk operations
• Processed incoming mail, deliveries, and office correspondence with attention to detail
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled cash transactions and maintained sales and payments records accurately.

• Balanced register drawers and resolved basic payment discrepancies.
• Supported smooth front-end operations during busy periods and shift changes.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Addressed customer needs and made product recommendations to increase sales.
• Provided backup support for other departments when needed, showcasing versatility within the retail environment.