SUSAN PEACOCK
Industrial Service Solutions
Ferndale,WA
17
years of professional experience
Detail-oriented office administrator recognized for exceptional time management and document organization skills. Expertise in administrative processes and customer engagement ensures a positive work environment and operational excellence.
Work History
Office Administrator
17 Years 1 Month- Coordinated scheduling for meetings, optimizing time management for executive staff.
- Implemented filing systems, enhancing document retrieval efficiency and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Oversaw inventory management
- Developed standard operating procedures, promoting consistency across administrative functions.
Education
High School Diploma
Associate of Arts - Computer And Information Sciences
Skills
Office administration
Administrative support
Document management
File organization
Database entry
Bookkeeping
Customer relationship management (CRM)
Mail handling
Financial recordkeeping
Time management
Customer engagement
Project management
Timeline
Office Administrator
Industrial Service Solutions
06.2009 - 07.2026Read More
Whatcom Community College
Associate of Arts from Computer And Information Sciences
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Wagner High School
High School Diploma
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