Summary
Overview
Work History
Education
Skills
Timeline
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Susan Pennington

Susan Pennington

Crossett,AZ

Summary

Experienced Floral Designer with a proven track record at Faith Flowers & Gifts, excelling in customer satisfaction and unique floral creations. Skilled in flower identification and merchandising, I fostered strong client relationships, enhancing repeat business and store ambiance. My commitment to quality and exceptional service consistently elevated the customer experience.

Overview

40
40
years of professional experience

Work History

Floral Designer

Faith Flowers & Gifts
01.2009 - Current
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
  • Imparted knowledge on plants and flowers to customers.
  • Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements.
  • Maintained detailed records of client consultations, design specifications, order details, and invoicing information for seamless communication across the team.
  • Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
  • Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
  • Implemented cost-saving measures to reduce overhead expenses while maintaining high standards of quality in all products delivered.
  • Revitalized store displays with seasonally appropriate arrangements showcasing current trends in color palettes and materials usage.
  • Mentored junior designers in advanced techniques, fostering a collaborative and supportive team environment.
  • Enhanced store ambiance and customer satisfaction by designing seasonal floral arrangements for display.
  • Designed sympathy arrangements with sensitivity and care, providing comfort during clients' difficult times.

Retail Sales Associate

FSC ACE Hardware
03.1997 - 07.2003
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.

Cashier

Walmart
07.1985 - 12.1985
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Receptionist

Madison, Madison, Brandon & Files
05.1985 - 07.1985
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Prairie View Academy
Bastrop, LA
05.1985

Skills

  • Floral shop assistance
  • Sales and marketing
  • Flower identification
  • Customer orders
  • Order placement
  • Floral photography
  • Answering phone for orders
  • Entering orders into POS system
  • Merchandising shelves with gift items and silk floral arrangements

Timeline

Floral Designer

Faith Flowers & Gifts
01.2009 - Current

Retail Sales Associate

FSC ACE Hardware
03.1997 - 07.2003

Cashier

Walmart
07.1985 - 12.1985

Receptionist

Madison, Madison, Brandon & Files
05.1985 - 07.1985

High School Diploma -

Prairie View Academy

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