SUSAN PETRECCA
DeMotte
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
22
22
years of professional experience
Work History
Office Assistant
Just the Tint
Merrillville
06.2021 - Current
- Answer incoming calls and schedule appointments
- Assist with customers wants and needs, to offer a better customer experience
- Maintain schedule to ensure limited wait time while keeping up the quality of service
- Generate customer invoice and accept customer payment
- Maintain supplies and order as necessary
- Keep a running spread sheet of customers past and present
Activities Assistant
Cedar Creek
Lowell
06.2019 - 10.2021
- Provided support to individuals with physical and cognitive disabilities, ensuring their safety during activities
- Created a positive atmosphere by encouraging participation in group activities
- Assisted with decorating and preparing facility for special events and seasonal parties
Payroll Manager
Help at Home
Schererville
05.2003 - 04.2018
- Processed timesheets for 400 field staff
- Verified employee hours were consistent with client allotment
- Adhere to all deadlines to ensure timely payroll
- Process administration and field staff vacations running data reports of hours to ensure employee received correct pay
- Handled unemployment claims for seven state agencies
- Which included an open line of communication with all offices
- I would request any disciplinary records such as no call no show, or not following client care plans developed by following state law and regulation to promise client safety and care
- I met all deadlines in presenting information to the state
- Supervised a team of five who had specific responsibilities which included processing timesheets, completing new hire onboarding, verifying references, running all criminal background checks
- Insuring all training was consistent with state regulations
- Maintained an excel sheet of all employees required documentation and ensure employees were given adequate notice to keep them up to date
- Also maintained an excel spread sheet to keep all state required in-service training for administrative and field employees were in compliance
- All other duties assigned by my Supervisor
Education
Associate in Science (A.S.) - Applied Science
Davenport University
Grand Rapids, MI, US05.2005
Medical Assistant - Clinical Medical Assisting
Davenport University
Grand Rapids, MI, US05.2005
Skills
- Customer service
- Appointment scheduling
- Data entry
- Regulatory compliance
- Team collaboration
- Time management
- Conflict resolution
- Event coordination
- Client relations
- Performance improvement
- File organization
- Medical terminology
- Meeting planning
- Client interaction
References
References available upon request
Volunteer Experience
Chairperson, Lowell Womans Club, Lowell, IN, Attended monthly meetings, where we discussed events and ideas to enrich the community., Signed up to volunteer my time for events., Worked with a community leader to fundraise going out in the community talking with businesses and asking for donations., Helped with marketing our large event Barktoberfest which is done yearly.
Timeline
Office Assistant
Just the Tint
06.2021 - Current
Activities Assistant
Cedar Creek
06.2019 - 10.2021
Payroll Manager
Help at Home
05.2003 - 04.2018
Associate in Science (A.S.) - Applied Science
Davenport University
Medical Assistant - Clinical Medical Assisting
Davenport University