Susan Phillips
Summary
Dedicated professional with a strong focus on behavior management and relationship building. Experienced in fostering a safe, engaging learning environment and supporting diverse student needs.
Overview
42
42
years of professional experience
Work History
Aide Tomek Eastern
Fenton Area Public Schools
Fenton
09.2025 - Current
- Monitored student behavior and enforced school policies to promote a respectful and safe learning environment.
- Collaborated with staff to plan engaging educational activities for students.such as Tiger Dens.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Supervised recess periods ensuring all students were engaged in safe activities.
- Supported special education students in the general education setting by providing accommodations such as Sensory Room.
- Engaged students in meaningful conversations about their interests or daily experiences.
Member/Past President
Fenton Lions Club
Fenton
02.2022 - Current
- Led community service initiatives to support local families and individuals in need.
- Organized fundraising events to gather resources for charitable activities and projects.
- Developed partnerships with local businesses to enhance community involvement and support.
- Coordinated volunteer efforts to ensure effective participation in club activities and events.
- Facilitated meetings to discuss strategic planning and club objectives with members.
- Promoted awareness of vision health through educational programs and community outreach efforts.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Established fundraising strategies to increase financial support for programs and services.
Girl Scout Troop Leader
GSSEM
Fenton
01.2022 - Current
- Organized weekly troop meetings and activities for diverse age groups.
- Facilitated skill-building workshops to enhance girls' leadership abilities.
- Coordinated community service projects to promote civic engagement.
- Mentored young leaders in planning and executing troop events.
- Collaborated with other leaders to share best practices and resources.
- Cultivated relationships with community leaders, organizations, and businesses to support volunteer efforts.
- Facilitated activities and opportunities to achieve rank advancements.
- Coached individual girls on how to best complete service projects related to badges they were working on.
- Conducted regular check-ins with scouts' parents or guardians.
- Collaborated with other leaders from neighboring troops on joint initiatives and projects.
- Provided guidance and support to scouts on their journey to earning badges.
- Created a safe environment where scouts felt comfortable expressing themselves freely.
- Facilitated activities to foster team building among scouts.
- Organized volunteer opportunities for the troop within the local community.
- Coordinated field trips, camping trips, and other outdoor adventures for the group.
- Assisted with fundraising efforts for the troop's various activities and events.
- Encouraged collaboration between scouts in order to promote problem solving skills.
- Served as a mentor for the girls in the troop, helping them develop leadership skills.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
Office Manager/TPA
Fenton Insurance Group
Fenton
10.1984 - 08.2014
- Managed daily office operations to ensure smooth workflow and efficiency.
- Coordinated scheduling and meetings for executives and team members.
- Oversaw office supply inventory and procurement for various departments.
- Trained new employees on office procedures and software systems.
- Implemented office policies to improve communication and collaboration among staff.
- Maintained records and files in compliance with company standards and regulations.
- Developed relationships with vendors to negotiate contracts and service agreements.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Maintained confidential records relating to personnel matters.
- Assisted in recruiting, onboarding and training new employees.
- Resolved customer complaints or answered customers' questions.
- Recruited, interviewed and selected employees to fill vacant roles.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support accounting team.
Education
Carman High School
Flint, MISkills
- Conflict resolution
- Special education support
- Educational activity planning
- Student supervision
- Policy enforcement
- Curriculum support
- Community engagement
- Volunteer organization
- Team collaboration
- Time management
- Problem solving
- Critical thinking
- Conflict resolution
- Active listening
- Relationship building
- Mentorship
- Cultural sensitivity
- Clear communication
- Emotional intelligence
- Attention to detail
- Reliability and punctuality
- Professional and mature
- Dedicated team player
- Honest problem-solving skills
- Collaborative teamwork
- Valid Driver's license
- Curriculum support
- Professional and mature
- Dedicated team player
- Valid Driver's license
Timeline
Aide Tomek Eastern
Fenton Area Public Schools
09.2025 - Current
Member/Past President
Fenton Lions Club
02.2022 - Current
Girl Scout Troop Leader
GSSEM
01.2022 - Current
Office Manager/TPA
Fenton Insurance Group
10.1984 - 08.2014
Carman High School