Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Susan Phommachanh

Olathe,KS

Summary

Detail-oriented Medical Nail Technician specializing in medical and health maintenance services for foot, ankle and nail conditions. Skilled at completing patient-facing and office-based tasks by applying strong organizational abilities. Articulate communicator skillful at handling sensitive issues with patients from various backgrounds.

Overview

8
8
years of professional experience

Work History

Medical Nail Tech

Belle Care
Olathe, KS
10.2023 - 07.2024
  • Developed custom treatment plans based on each patient's unique condition.
  • Documented all patient interactions accurately according to established protocols.
  • Conducted regular inventory checks of supplies needed for podiatric treatments.
  • Maintained knowledge of current advances in podiatry research through continuing education courses.
  • Recommended therapeutic exercises to improve balance and strengthen muscles in the legs and feet.
  • Instructed patients on proper hygiene practices to maintain healthy feet.
  • Prepared reports summarizing findings from clinical evaluations for use by other healthcare professionals.
  • Conducted physical examinations of the feet and ankles, including range-of-motion testing, sensory testing, palpation, and gait analysis.
  • Consulted with physicians regarding complex cases requiring additional medical attention.

Team Leader

FPS Solutions
Kansas City, MO
07.2022 - 10.2023
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Exercised strong leadership skills and practiced self-discipline on and off field.
  • Provided technical support regarding occupational injury prevention initiatives including ergonomics analysis, job hazard analysis, incident investigation techniques and other relevant topics.
  • Conducted regular audits of facility operations to assess adherence to established safety protocols.
  • Developed and implemented safety procedures to ensure compliance with OSHA regulations.

Retention Agent

FPS Solutions
Kansas City, MO
11.2020 - 06.2022
  • Provided technical support when needed by troubleshooting issues related to product features or functionality.
  • Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
  • Developed and implemented strategies to increase customer loyalty and retention rates.
  • Reviewed competitor offerings regularly in order to stay informed about industry trends and pricing structures.
  • Participated in weekly meetings with management team to review progress on retention initiatives.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service skills.
  • Assisted in developing processes for tracking key performance indicators related to customer retention activities.
  • Analyzed data from surveys, interviews, focus groups and other research methods to identify potential retention opportunities.

Cosmetologist

Envy Nails
Bonner Springs, KS
08.2016 - 10.2020
  • Provided consultations to clients on beauty treatments, products and services.
  • Maintained cleanliness of salon equipment and tools.
  • Engaged with customers by providing friendly conversation during services.
  • Performed haircuts, coloring, highlighting and styling techniques.
  • Carried out waxing services for eyebrows, legs, arms and other body parts.
  • Managed appointments through scheduling software program.
  • Educated clients on proper skin care techniques and products.
  • Developed creative designs on nails using a variety of colors and materials.
  • Kept up-to-date on new trends in the industry for product offerings and design ideas.
  • Applied acrylics, gels, wraps or other artificial enhancements to nails according to client requests.
  • Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.

Education

Cosmetology License - Cosmetology

Trendsetters Beauty School
Lenexa, KS
02-2019

High School Diploma -

Lynn Vocational Technical Institute
Lynn, MA
06-1999

Skills

  • Sterilization techniques
  • Appointment Scheduling
  • Medical terminology proficiency
  • Instrument preparation
  • Patient Care Coordination
  • Clinical Documentation
  • Insurance Verification
  • Patient-focused care
  • Patient Scheduling
  • HIPAA Compliance
  • Patient Assessments
  • Electronic Medical Records
  • Equipment Sterilization
  • Insurance Claims
  • Medical Records Management

Affiliations

  • Balloon Business
  • Small Local Business Supporter and Small Business networking
  • Volunteer at Della Lamb Community Service for immigrant families and those without homes.
  • Community outreach

Timeline

Medical Nail Tech

Belle Care
10.2023 - 07.2024

Team Leader

FPS Solutions
07.2022 - 10.2023

Retention Agent

FPS Solutions
11.2020 - 06.2022

Cosmetologist

Envy Nails
08.2016 - 10.2020

Cosmetology License - Cosmetology

Trendsetters Beauty School

High School Diploma -

Lynn Vocational Technical Institute

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Susan Phommachanh